Front Office Manager, Wuksachi Lodge

The Opportunity

Pay

Minimum - Anticipated Maximum Salary: $64480 - $64480 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Tuition and/or professional certification reimbursement
• Paid parental bonding leave
• Paid vacation days and holidays
• Performance bonuses
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Acquire all knowledge and become an expert on the property management system.
• Complete other duties and projects as assigned.
• Responsible for keeping all Front office software and hardware systems up and running.
• Responsible for all front desk guest relations, including addressing guest and associate complaints, resolving issues, and responding to guest inquiries.
• Responsible for reconciling all monthly OTA and direct bill accounts.
• Reviews operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success.
• Directs associates and coordinates the activities of the front desk.
• Directs daily activities of the front desk, analyzes and organizes operations and procedures, ensures operations are in compliance with company policies and programs.
• Directly supervises front desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates.
• Coordinates with support managers for compliance of policies, merchandise mix and inventory.
• Ability to drive a company vehicle as needed.

Qualifications

• Ability to manage their own time as well as the time of others.
• Minimum two (2) years of supervisory experence required.
• Must be available to work all shifts, including nights, weekensds, and holidays as needed.
• Ability to communicate through oral and written skills with staff, creating a positive work environment.
• Commitment to customer and client service.
• Valid driver's license is required.
• Ability to manage frequent change.
• Minimum three (3) years of hotel front desk operations experience required.
• Demonstrate initiative, leadership and team building skills.

Shift Details

1st Shift
2nd Shift
3rd Shift
Holidays
Weekends
Varies

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.