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Company

Loews Hotels & Co.
Address , Atlanta, 30309, Ga
Employment type FULL_TIME
Salary
Expires 2023-07-24
Posted at 11 months ago
Job Description
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.
Job Specific
  • Assists group guests as they call for information or changes
  • Maintains updated confirmation of reservations on designated e-commerce accounts.
  • Maintains reservations office supply pars
  • Maintains accurate reference information for the reservations staff (ie: non-allotment wholesale availability calendar)
  • Ensures appropriate billing information is placed on necessary reservations to ensure the ease of guest check-in and check-out
  • Maintains accurate and organized group, wholesale and VIP files.
  • Maintains a neat and organized reservations office
  • Completes daily cancellation, deposit required, virtual suite, and OTA reports
  • Process and file credit card authorizations
  • Ensures ease of guest check-in by inputting wholesale, group and VIP reservations thoroughly and accurately by timeliness in confirmation response (24 hour turnaround-Wholesale/3 hour turnaround-VIP)
  • Reserves complimentary certificate and team member reservations
  • Maintains a 90% call service level on all calls incoming through the switchboard
  • Completes the sale and delivery of Loews Orlando gift certificates
  • Other duties as assigned
  • Maintains an average shop score of 80% or higher
  • Maintains a prompt response on all Preferred Desk Voicemail, email and fax.
  • Maintains an open line of communication with hotel reservations office, revenue management and CRO.
  • Maintains positive and strong relationships with wholesalers, groups, and any additional means of business contacts that are encountered
  • Troubleshoots any reservation challenges that may arise until a resolution is found
  • Completes reports as assigned.
  • Maintains an average available phone time of 80% or higher
General
  • Complies with hotel standards, policies and rules
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Remains current with hotel information and changes
  • Recycles whenever possible
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters
  • Complies with hotel uniform and grooming standard
  • Promotes and applies teamwork skills at all times
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area