Dental Office Assistant (Front Desk/Call Center/Customer Service) - Dental Center

Are you a positive individual who enjoys new challenges? Are you looking for a role where you can provide stellar customer service, within a 4 day work week? PCHC’s Dental Center is looking for a Dental Office Assistant! As a Dental Office Assistant, you’ll be that first friendly presence to welcome our patients when they seek dental care – both in-person and on the phone. You’ll serve a crucial role on the care team, responding to requests, performing scheduling and check-in functions, and truly rounding out the experience of our patients. Ready to make a positive impact? Apply today!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Thursday, 7:15am-5:45pm (NOTE: Fridays + Weekends OFF)

Highlights of the position:

• Is a welcoming and helpful presence to patients, both in-person and on the phone.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Acts as first point of contact for matters pertaining to our patient care and schedule.
• Collaborates with administrative and clinical teams to identify ways to improve patient experience.
• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Accurately schedules appointments following protocol and guidelines provided.
• Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands Dental Office Assistant role as it relates to the revenue cycle process.

Join PCHC's nationally recognized non-profit organization:

• Competitive compensation and generous benefits
• PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.
• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership

Education and Experience:

• Strong computer skills/experience required.
• Three years of experience in dental office setting strongly preferred.
• Strong customer service skills required.
• High school diploma or equivalent preferred

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing [email protected].

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)