Front Desk Clerk Jobs

UNION | JOB DESCRIPTION
FRONT DESK CLERK | BUILDING(S) | _______ SHIFT - XX HOURS
Pay Rate: $22.00 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a persons life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, were building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service.

POSITION OVERVIEW

The Front Desk Clerk is the gatekeeper to the Residences - enforcing HomeRise policies to ensure safe, decent housing for our residents. Front Desk Clerks monitor daily building activities, provide 24-hour security, and respond to building and resident emergencies. As the first point of contact for visitors to our properties, Front Desk Clerks are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by an Assistant Site Manager or Site Manager.

ESSENTIAL FUNCTIONS

• Accurately complete incident reports and complaints.
• 45-minute meal period will be an "on duty" paid meal period.
• Assist the Building Manager with administrative tasks as directed.
• Maintain building security.
• Treat residents with respect and dignity-showing courteous behavior and patience.
• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
• Follow new and revised procedures as developed and distributed.
• Monitor daily common area activities of building residents and guests.
• Assist residents in completing work orders, incident reports and complaints.
• Other duties as assigned.
• Maintain a clean and presentable work area, building entry and lobby.
• Screen all visitors to the building.
• Respond to building emergencies in compliance with the Property Management manual.
• Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
• Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.

POSITION DETAILS

• Status: Full-Time / Non-Exempt
• Pay Rate: $22.00 per hour
• Schedule Hours: Swing Shift, 12 AM- 8 AM | SAT - SUN
• Location: ADDRESS Street, San Francisco, CA
• Reports to: Assistant Site Manager and/or Site Manager
• Union: This position is under the collective bargaining agreement with SEIU 1021.

QUALIFICATIONS

• Commitment to helping formerly homeless people to regain and maintain their independence.
• Good humored, courteous and professional; even under pressure.
• Valid phone number required.
• An understanding of and experience working with issues of homelessness and recovery issues.
• Applicants are encouraged to learn basic computer word processing and databases, etc.
• An understanding of and ability to communicate with diverse types of people.
• Organized, with attention to detail.
• Willingness to learn and follow directions.
• High School diploma or GED required.
• Ability to remain calm and responsible during emergencies.
• Ability to be a part of a team.
• Ability to appropriately respond to and resolve conflict. Applicants with de-escalation and conflict resolution training recognized.
• Bilingual/Spanish a strong plus.
• HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.