Fitness And Wellness Manager

HEIMAT is the world's first finely tailored concept fitness club, offering 70,000+ sq ft of entirely new way of exercising and living through a stunning gym that invigorates, a culinary concept that nourishes, a beauty service that radiates and cultural programs to cultivate body and soul. This is where a global set of taste makers, innovators, connoisseurs, and health aficionados come to work, play, and simply be.

With 6.4 million customers across gyms, sports nutrition, lifestyle brands and digital services, RSG Group is the global leader in fitness. Founded in 1997 by Rainer Schaller and still owner operated, RSG Group has become an internationally operating business with 41,000 employees, including franchisees, at around 1,000 locations in 48 countries. With a renewed emphasis on health and a determined focus on sustainability, RSG Group's extensive and future-oriented portfolio comprises of 20 innovative brands including fitness powerhouses such as Gold's Gym, McFIT and the JOHN REED family of clubs, the world's first concept fitness club HEIMAT as well as creative and lifestyle brands such as PEARL MODEL MANAGEMENT and RON MILLER. Additionally, RSG Group has substantial investments in dynamic partners within the fitness industry and beyond such as gym80, HERO Workout and MARCELL VON BERLIN. RSG Group consistently sets new benchmarks, brings people together and provides forward momentum through continuous evolution within its existing and future businesses.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial – but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application.

Join us and make a mark with your ideas and input. For more information about our company, please visit our website: [a href="https://heimat.com/"]https://heimat.com/[/a].

Personal Training:

Direct Responsibilities:

Client Relationship Management

• Communication with potential leads and all clients ([a href="mailto:[email protected]"][email protected][/a] included)
• Management of all client pipelines, inclusive of new members and its tracking.
• Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
• Scheduling of new member assessments.
• Client coverage and sharing programming oversight.

Operational Management:

• Lead the operational and sales components of New Hire Onboarding
• Audit, manage PT Cert & CPR certification validity and authenticity.
• Utilize scheduling tool to create floor schedule and manage the team's ability to deliver service on the floor
• Personal Training business and sales coaching
• Audit, manage & reconcile pipeline of performed sessions daily, weekly and each pay period.
• Coordinate and host monthly/ bi-monthly department forums
• Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
• Facilitate any support and communications with vendors such as Motionvibe, Moso, Club Connect, etc.
• Set goals in support of club special events, and execute the proper follow up post event
• Support trainers through financial planning as it relates to the compensation plan
• Audit, complete and execute biweekly payroll and communication around payroll process.
• Act as a Duty Manager when business needs dictate, ensuring all departments are delivering excellence.
• Create, Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountability.

[/p][p]Assist with below responsibilities:

Business Leader:

• Accountability of team's business deliverables by setting targets, following up, providing feedback and support for progress
• Conduct timely and relevant business management meetings to support trainer development
• Collaborate with Membership Advisors for Personal Training Sales Takeovers and booking of complimentary sessions
• Business management of the trainers including monthly projections, Personal Training Calendar management, and oversight of trainers delivering complimentary services.

KPI Management

• Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
• Performance management of all trainers and coaches

Technology:

• Buildout and evolution of all digital PT platforms: HEIMAT APP, Hubspot, Mywellness, etc

Education & Programming:

• Facilitate quarterly education plans
• Oversight of client programming & retention

Leader of Team Culture

• Collaborate with all departments of the club to achieve interdepartmental synergy.
• Identify, collaborate, and align key talents to advance trainer careers.
• Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
• Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
• Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.

SPA:

Direct Responsibilities:

Client Relationship Management

• Monitor member satisfaction and ensure a consistently evolving world class wellness experience, echoing the brand values, while maintaining balanced profits and loss margin.
• Communication with potential leads and all SPA clients – Feedback, experience recovery, general booking needs.

Operational Management:

• Fulfill & order inventory needs as necessary and provided by SPA Supervisor.
• Facilitate any support and communications with vendors such as Motionvibe, Moso, Club Connect, etc.
• Act as a Duty Manager when business needs dictate, ensuring all departments are delivering excellence.
• Bi-weekly payroll.
• Manage hiring & staffing of Spa department.
• Manage all matters pertaining to equipment and safety in the Heimat Spa, scheduling for members and be the liaison concierge to all our wellness offerings at the Club.
• Lead the operational and sales components of New Hire Onboarding
• Reconciling all vendor POS via RSG accounts payable on making sure invoices are being paid and NET 30 terms are being honored.

[/p][p]Assist with below responsibilities:

Business Leader:

• Assist The Director of Fitness & Wellness and marketing team in developing new and ongoing wellness opportunities, events, and member experiences we can offer in the Spa, and as special events, and packages.
• Assist in creating and implementing business logic for our 750 sqft Boutique Spa, offering luxury treatment experiences including HydraFacial, Manicure and Pedicure, LED Treatment, Various Massage Techniques, Skin Therapies, Lymphatic Drainage provided by Hyperice, and any future treatments we may include or feature to stay relevant and visible in the wellness industry.
• You will support the recruitment and development of the Spa team, and oversee the onboarding, training, and development of your team.
• Assist with sales logic and upselling strategy to maximize members experience in the club, and work closely with our Brand partners to maintain a mutually beneficial relationship.

Technology:

• Assist with providing ongoing feedback on how member experience can be improved via enhanced app experience.
• Assist with market research and added technology/devices we can introduce to SPA Wellness programs as active partners.

Events & Programming:

• Concierges between brand partners, vendors and members with brand marketing.
• Assist with club ongoing wellness programming and partnership with brand marketing.

Leader of Team Culture:

• Support Club management in developing and executing a memorable and welcoming experience for members.
• Support the greater Club's Leadership team as a strategic team player.

Private Pilates Launch: Post Launch we will pivot to a similar approach towards PT Responsibilities.

Assist with below responsibilities:

• Marketing communication
• Moso
• Pilates Private Coach
• Scheduling
• Member Offering
• Head count of coaches & payroll structure
• Pricing & packages
• Motionvibe
• App

Salary: $85,000 yearly

• Ability to create team accountability through structured timelines, action plans, and required documentation
• Ability to integrate app-based technology with member intake, maximizing training potential.
• Strong technical skills
• Ability to hire, train and direct staff who match the brand
• Minimum of 3 years of leadership (Fitness leadership is preferred)
• Must be able to lift upward of 50lbs.
• Must be able to climb and descend stairs multiple times a day.
• Current national certification, CPR/AED, First Aid
• Strong business acumen
• Ability to manage high volume of inbound communication and react in a timely manner
• Demonstrate the ability to drive financial performance
• Strong active listening skills
• Minimum of 5 to 10 years of experience in Personal Training & programming.
• Excellent written and oral communication skills
• Ability to create a positive team culture with adherence to brand standards
• Bachelor's degree preferred (Kinesiology, Exercise Science or Sports Management Degree preferred)
• Enthusiastic and passionate about the fitness industry
• Exhibits sales skills with a specific focus on attracting new clients and retention
• Must be able to move or assist in the movement of heavy furniture or equipment.
• Possess collaborative social skills and strong desire to interact with members, clients, and staff
• Must be comfortable using a ladder or stepladder.

At HEIMAT, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic information, veteran, martial or disability status.