Firewall Engineer - Remote

The Role

A pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of Managed Customer Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of Client trouble / change requests for managed premise and cloud NextGen UTM firewall.

The Main Responsibilities

• Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events
• Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA’s
• Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure
• Work shift as needed, shifts are 4 days a week 10 hours a day.
• Work additional hours as needed in cases of emergency / as work dictates.
• Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.
• Present as technical expert delivering solutions to Clients, internal business and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes and applications
• Communicate effectively with managers, customers and vendors
• Monitor, triage and response to SIEM alerts for Client security events. Investigation and resolution of impairment scenarios on MSS products. Researching and implementing customer generated change requests for MSS products

What We Look For in a Candidate

• Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GSIF.
• Must have excellent verbal and written communication skills with a focus on security incident reporting
• Must have strong analytical and problem-solving skills. Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision
• Fortinet Firewall Experience Preferred
• Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities
• Manage technical workload and engage senior technicians and management
• Maintain solid working relationships, including collaborative technical activities with peers