Cloud Services Manager - Remote

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time remote Cloud Services Manager to join our team!

The Cloud Services Manager is responsible for the day-to-day operational management of the cloud support team. This position leads a team of systems engineers who support the operation systems and applications for our clients hosted in our private cloud.

Responsibilities:

• Solve complex problems that consistently span work domains, requiring the considerable judgement of contextual factors.
• Work independently, with occasional validation of work efforts against strategic and operational objectives.
• Other duties, as assigned.
• Lead small projects and other initiatives for the cloud support team.
• Develop a strong client relationship and contribute to sales outcomes.
• Develop and maintain KPIs for the cloud support team.
• Set and manage short and long-term goals for the team.
• Work closely with the cloud infrastructure team to deliver seamless service to clients.
• Create and implement work plans for assigned projects, programs and clients against established operational objectives.
• Lead a team of support personnel ensuring high-quality support to our clients.

Requirements:

• Solid project management skills.
• Availability to manage on-call, after hours, as needed.
• Minimum of 4 years of experience in a private cloud or MSP environment is strongly preferred.
• Passionate about servant leadership and team member development.
• Excellent written and oral communication skills.
• A bachelor’s degree in computer science or a related field or equivalent experience is required.
• Ability to convey complex technical items to both seasoned engineers and laypersons from end users to executive management.

Experience with the following:

o Microsoft technologies (Windows Server and Active Directory).

o ConnectWise Manage & Automate.

o Brightgauge.

o SPLA and other MS licensure programs.

o RD Gateway / TS Farm deployments.

o GPOs and other security-related items.

• Understanding of change control and technical audits.
• Experience with HIPAA and PHI controls.
• SOC 2 Type 2 compliance and requirements.

What We Offer:

For full-time opportunities, we offer:

• Competitive pay with discretionary bonus opportunities
• Company Paid Health Benefits for employees and family
• Mental Health Services
• 401k with Employer Match
• Parental Leave
• Work Remotely with Work from Home Allowance
• Continued Education Reimbursements
• Flexible Time Off

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

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