Field Service Technician, Mid-West Us

• JOB DESCRIPTION

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Job Title: Field Service Representative

Date Written: May 25, 2023

Division: Injection Molding Division

Location: USA

Supervisor: Service Manager

FT/PT: Full-Time, 35 hours/week plus 10 hours/week OT

FLSA: Non-Exempt

Responsibilities:

Shibaura Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Shibaura Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including plastic injection molding machines. The principal responsibility of the Field Service Representative is to provide service and technical support to users of our injection molding machines, primarily at customer sites.

Essential Duties:

• Any other duties and tasks, consistent with your experience and abilities, which may be assigned.
• Provide telephone service support to customers when in the office;
• Be “on-call” for emergency dispatch to customer sites as required;
• Assist with modification and re-assembly of in-house machines as required;
• Travel to customer sites throughout North America, as well as possible travel to Central and South America, to service plastic injection molding machines, including; troubleshooting, repairs, modifications, installation, installation start-up, etc.;

Minimum Requirements:

• The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).
• Valid passport for travel to and from the U.S., and the willingness to do so;
• Both electrical and hydraulic experience, including the ability to read and understand electrical and hydraulic schematic drawings,
• At least five (5) years of experience servicing plastic injection molding machines.
• Valid unrestricted driver’s license with a driving record free of serious incidents, such as DUI’s;
• Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses;
• Excellent customer service skills and proven ability in developing and maintaining effective internal and external working relationships;

Preferred Requirements:

• Bi-lingual capability, English / Spanish.
• Ten (10) years of experience servicing plastic injection molding machines, including Shibaura Machine products;

Working Conditions:

• Up to 90% of work time will require travel to work sites throughout North America, with occasional travel to Central and South America possible.
• Manufacturing conditions at a wide variety of customer sites. These facilities may have certain standards which all vendors must meet to gain access, including the requirement for drug, background, and health screening. Employment is contingent on employee’s compliance with the standards established by each such facility, as evidenced by the results of the required screening;

You should be proficient in:

• Electrical Troubleshooting Skills
• Excellent Communication Skills
• Experience in a Manufacturing Environment
• Pneumatics Experience
• Hydraulics Experience
• Meets Physical Requirements
• PLC Programming Experience
• Quality Inspection Experience
• Mechanical Troubleshooting Skills
• Machine Safety Inspections
• PLC Troubleshooting Skills
• Blow Molding Experience
• PLC Wiring Experience
• Injection Molding Experience
• Machine Setups for Production Runs
• Electrical Schematics

Machines & technologies you'll use:

• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC) (Allen Bradley, Mitsubishi, Siemens, Schneider Electric)

ID:yUx7fb Ref #: 46373