Helpdesk Technician Jobs

Level 1 Technician

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

What this role will entail:

• Record notes regarding the issue and troubleshooting taken
• Walk the customer through the problem-solving process
• Identify and suggest possible improvements on procedures
• Perform remote troubleshooting
• Direct unresolved issues to the next level of support personnel
• Create and maintain documentation
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Determine the best solution based on the issue and details provided by customers
• Follow-up and update customer status and information

What we need from you (system requirements):

• HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
• CompTia A+ and Net+ certifications are a plus!
• Diligent with note taking, following process, and documentation.
• Passionate (and patient) about problem solving and customer service.
• Good understanding of computer systems, mobile devices, and other tech products
• Proven experience as a help desk technician or other customer support role
• Desire for EXCELLENCE in what we do, all day every day.
• Driven to succeed at work and in all of life, hard work required
• ACCOUNTABLE to our clients as well as our company
• Ability to diagnose and resolve basic technical issues
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• Keep a POSITIVE mindset with a solution focus.

More about us and where we are going:

Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.

• We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
• We gather feedback and adjust how we operate based on YOUR ideas.
• We CARE about our team and our clients and understand the need for flexibility with life+work.

THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere.

Our all-inclusive total compensation and benefits package for this role includes:

• Ascension plan if applicable
• More than 14+ days of paid time off AND two weeks vacation.
• Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year.
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Company provided gear (notebook + iPhone) as well as company clothing.
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year

Our hiring process:

• Submit your application
• If we like what we see, we will reach out to schedule a phone interview (20 min)
• If that goes well, we’ll schedule an in person interview and go from there
• AND complete a communication survey (7 min) REQ’D (Please check your spam folder. Sometimes the email goes there instead of your inbox.)

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers

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