Field Service Technician (Licensed Electrician)

SoundThinking, Inc. (Nasdaq: SSTI) is a leading public safety technology company that combines transformative solutions and strategic advisory services for law enforcement and civic leadership. We are trusted by more than 250 customers and 2,000 agencies to drive more efficient, effective, and equitable public safety outcomes, making communities healthier. Our SafetySmart™ platform includes ShotSpotter®, the leading acoustic gunshot detection system, CrimeTracer™, the foremost law enforcement search engine, CaseBuilder™, a one-stop investigation management system, and ResourceRouter™, software that directs patrol and community anti-violence resources to help maximize their impact. SoundThinking has been designated a Great Place to Work® Company.

Summary

The Field Service Technician will install SoundThinking systems and associated equipment in the field. The Field Service Technician will work in accordance with defined specifications, technical standards, and maintain requirements for health, safety and quality at the highest levels. The work environment involves physical risks and hazardous conditions.

Essential Responsibilities

• Responsible for tracking and maintaining company equipment, materials and tools as required.
• Perform site surveys for new installations to determine the best positioning/mounting of the equipment for strongest signal reception and safety.
• Interprets various documents (e.g. blueprints, diagrams, manufacturer specifications, etc.) to ensure proper installation of SoundThinking equipment using technical expertise, and knowledge of blueprints and diagrams.
• Responsible for the installation of SoundThinking field equipment
• Update and close work orders for ShotSpotter installation and maintenance, including equipment verification checkout.
• Follow all state and federal safety regulations (OSHA, local codes, etc.) while working in an efficient and productive manner.
• Schedule installs with property owner – call/email/text appointment for installs.
• Operate machinery/equipment as needed (lift, bucket truck, etc.)
• Responsible for acquiring new locations and permissions for installation when original locations are lost due to access or physical limitations.
• Perform other field activities as provided by Management.

Minimum Qualifications

• Able to recognize safety hazards and perform all duties in a safe manner.
• Must be able to properly use and care for various hand tools (and heavy-duty tools at times).
• Service Technician: 3 years
• Candidates must be willing and able to work on high-elevation rooftops, poles, etc.
• Must have basic computer/mobile device skills including but not limited to Microsoft Office software.
• Required to work at heights installing SoundThinking equipment/materials on top of commercial and/or government buildings, private homes, utility and/or light poles, etc. including mounts, power supplies, and solar panels/equipment, where applicable.
• Must be a self-starter and have strong oral and written communications skills.
• Must be able to work and complete tasks independently, both in an office environment and outside in all weather conditions.
• Relevant requirements / qualifications: 3 years
• Must be able to travel.
• Experience in the mobile, electrical or cable installation field preferred.
• Must possess a valid driver’s license with a clean driving record.
• Must be able to take direction, follow instructions and accurately complete detailed forms and reports.

While performing the duties of this job, the Technician is frequently required and must be able to do the following:

• Lift/carry up to 75 lbs.
• Ground floor access for equipment and dedicated off-street parking at the technician's residence is a plus.
• Stand for long periods of time on a ladder.
• Climb 500 vertical feet per day in all weather conditions, year-round.
• Required: a licensed/certified electrician with experience with high voltage to low voltage wiring, color coding, weatherproofing, grounding, and device-mounting.

Location (Must be in Chicago)

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

ShotSpotter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ShotSpotter complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ShotSpotter expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ShotSpotter’s employees to perform their job duties may result in discipline up to and including discharge.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ShotSpotter at +1.510.794.3183 or [email protected] for assistance.