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Field Service Technician - Tractor
Company | Altorfer Cat |
Address | Rockford, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-05-25 |
Posted at | 1 year ago |
730 -4 M-F
- Perform mechanical work relating to the business of the department.
- Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
- Must maintain a Class “B” CDL
- Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
- Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.
- Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
- Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
- Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
- Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
- Effectively communicate job status to customers and office personnel.
- Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
- Properly segment jobs and order parts accordingly.
- Use safe working practices.
- Keep current with industry standards.
- Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
- Ability to use SIS, ET, parts and service manuals.
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