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Entry Level Desk Adjuster

Company

Allcat Claims Service

Address , San Antonio
Employment type FULL_TIME
Salary $19.23 an hour
Expires 2023-09-10
Posted at 8 months ago
Job Description
ABOUT ALLCAT CLAIMS SERVICE
Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.
DESCRIPTION
Works under supervision to provide claims service to customers using multiple communication channels. Evaluates initial claims for completeness, processes payments and contacts the customer to explain settlements. Escalates problems to resolve any coverage issues or damage disputes.
JOB RESPONSIBILITIES
  • Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
  • Acquires and applies basic knowledge of claims insurance industry products, services, and processes to include insurance policy contracts and coverage's and how they affect the status of the claim.
  • Processes payments for low to moderately complex claims.
  • Collaborates with internal resources to facilitate claims resolution.
  • Contributes to business goals, performance metrics, and effectively uses tools & technology.
MINIMUM REQUIREMENTS
  • High School Diploma or GED.
  • This position will require an Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempts and can become licensed in all applicable states. Allcat will provide the study and training environment to assist you with the licensing exam.
  • Strong customer service, communication, organizational skills.
  • Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
  • Computer literate in a Windows operating environment.
  • Ability to learn new technologies.
  • Ability to work with routine and/or repetitive activities but also be responsive to disruption and change.
  • Must be accurate and detail-oriented.
  • Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
PREFERRED REQUIREMENTS
  • Experience using XactAnalysis and Xactimate.
  • College degree.
  • Prior military experience.
  • Active adjuster’s License.
  • Prior customer service experience.
  • Prior claims adjusting experience.
TRAINING
  • Licensing. You must obtain your license within 3 testing attempts (paid for by Allcat).
  • Property & Casualty insurance industry products and services.
  • Claims processes, systems and technology.
Employees attending training are expected to meet Allcat’s established standards for performance, attendance and conduct. Employees must complete all training.
BENEFITS
Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.
Job Type: Full-time
Pay: $19.23 hr