E-Commerce National Account Manager

We are currently seeking an E-Commerce National Account Manager to join our dynamic team in our Alpharetta, GA office as part of the RAC (Room Air Conditioner) Air Solutions Sales Team!

Principal Duties and Responsibilities:

The E-Commerce National Account Manager’s overall responsibility is to achieve/exceed revenue and gross margin targets within assigned account base. This person must have and demonstrate solid business acumen and thought leadership in the following areas: sales, marketing, operations, and account P&L. The E-Commerce National Account Manager will be working daily with internal LG stakeholders on all aspects of strategy, planning, developing, executing and growing LG’s e-commerce (online) business. The ideal candidate must have excellent customer relational skills, both at the account and internally at LG.

• Online product assortments, digital campaigns effectiveness, and aligning digital investments to financial goals
• Provide real time updates of competitive intelligence and market trends
• Drive digital marketing including digital asset development and execution
• Establish, maintain and cultivate rapport with customer merchants and buyers
• Maintain accurate volume forecasting to ensure adequate order fulfillment and minimize unproductive inventory
• E-Commerce channel management to maximize sales; enhance LG’s presence & identity
• Manage to meet/exceed monthly, quarterly and annual sales targets
• Maintain brand and product knowledge
• Work closely with LG product management to define new market/product opportunities and identify gaps in existing programs
• Monthly and quarterly sales/production forecast management in collaboration with category specific demand planner
• Identify, drive and maximize sales opportunities within established and prospective target accounts
• Maximize available corporate resources to ensure on-time product and program launches
• Sales/Account management for key online national accounts
• Develop, support, and execute customer online joint business plans and business reviews
• Partner with the dedicated team sales support operations manager to proactively manage all customer operational and electronic content system requirements (SKU maintenance, pricing, item data management, digital assets, etc.)
• Establish effective relationships and collaborations with internal stakeholders and departments (Digital Marketing, Channel Marketing, Operations, Customer Support, etc.) to address key business issues, opportunities, and ensure execution

Job Requirements:

• Flexibility to adapt to both internal and external (customer) changes
• Navigating complicated, multi-dimensional business situations
• Effective presentation skills (design, development, and delivery)
• Minimum 5 years of sales experience with Large National Retail Accounts (Home Depot, Amazon, Lowe’s, Wal-Mart, etc.). Knowledge of Home Comfort or seasonal industry preferred
• Extensive knowledge and understanding of consumer e-commerce (.com) including sales process, strategic planning, business drivers, promotion planning, shopper insights, KPIs,
• Availability and willingness to travel (up to 30%)
• BA/BS or equivalent relevant experience
• Strong digital / e-commerce experience with detailed understanding of industry tools, capabilities, retailers, systems, platforms, and trends
• Solid business acumen and thought leadership in sales, marketing, operations, finance and account P&L
• Outstanding communications skills
• Communicating effectively to a diverse background of people
• Knowledge of sponsored advertising and platform algorithms
• Ability to work in a multi-cultural environment
• Proven ability to own and develop customer relationships and account management process

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.