Operations Director - Commerce

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People.
With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.
In our continued transformation from a real estate company to a customer experience company, we are seeking an Operations Director. This position will report directly to the General Manager at our Commerce, GA center and includes working with the management team, customer service representatives, vendors, tenants, and shoppers.
About the Role:
As the Operations Director, working with and under the direction of the General Manager, you will ensure efficient and effective operations of the center while maintaining positive and productive relationships with vendors, tenants, shoppers and the local community. Understanding operational methods and the need to increase profitability, you will keep common area costs under control ultimately helping make Tanger a First Choice destination and best in class shopping experience.
In this role, you are a team leader, role model, and overall business manager. You’re a critical thinker who supports strategies and processes using a customer-centric mindset. Income producing activities are key to your role as you operate a clean, well maintained, attractive, well-lit and safe outlet center.
We will look to you to champion improvements, tackle problems, and demonstrate leadership. If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you. Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.
About the Tanger Perks:

• And more…
• Generous Suite of Medical, Dental, and Vision Benefits
• Team Member Discounts
• Competitive salary
• Group Life and Disability Insurance
• Wellness Incentives
• Paid Volunteer Hours
• Team Member Paid Leave Programs
• Paid PTO and Holidays
• 401(k) match
• Voluntary Benefits
• Tuition Reimbursement

How can you contribute to what we do?

• You will support the center’s holiday activities, special events, programs, and short-term leasing, etc.
• With a forward thinking approach, you will assist the General Manager in developing a comprehensive strategic business plan, budget, and 5 year capital plan that maximizes property NOI and enhances the real estate asset. Being sure to provide frequent updates to the GM, you will complete monthly financial forecasts managing real time revenue and expense positions,
• Understanding the operation and maintenance of all systems (including, but not limited to lighting controls, electrical, irrigation controls, alarm, solar, etc.), you will provide training to the team at site/center and other centers as assigned.
• You will take an active role in weekly meetings with management and staff and in conjunction with the GM, develop effective employee training and team building programs. Partnering with the Human Resources Department, you will assist the GM with compliance of all HR policies and procedures.
• Ensuring housekeeping standards are maintained and tenants are pleased with appearance of the center, you will assist store management with any facility related problems.
• In this role you will have overall accountability for the operations of the shopping center, have a thorough understanding of, and ability to manage mechanical systems, construction practices, preventative maintenance and government regulations.
• Customer-centric and community oriented, you exhibit a positive attitude and enthusiastically share the excitement of Tanger Outlets with shoppers, vendors, and our retailers. You will visit and communicate with each store on a regular basis, participate and assist in scheduled managers’ meetings, and represent Tanger at community events and professional organizations.
• You will assist centers of like size and geographic area with Capital Projects, Operational Service Agreements, and Innovative Best Practices when assigned. This includes working with the management team to review of scopes, bids, contracts, and timelines. You will participate in walk throughs/inspections and assist the onsite team in tracking projects in project management systems.
• Ensuring quality, competency and efficient operation within budget, you will employ and monitor performance of vendors and independent contractors.
• We will look to you to develop and maintain routine inspection and repair programs for major structural repairs such as roof systems, asphalt systems, sidewalks, etc. both at the site and at other centers as assigned. You will develop an effective landscaping program and ensure all tenants adhere to maintenance policies regarding HVAC equipment.
• It will be up to you to respond to all operational emergencies and manage operations during crisis situations. You will monitor the property for safety violations and potential safety concerns, enforce security/safety policies and procedures, monitor and maintain all fire suppression systems, fire alarm and burglar alarm systems, and work with law enforcement agencies to ensure a safe shopping and work environment.
• You will administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services.
• You are responsible for leading procurement initiatives and reviewing associated invoices to ensure accuracy.
• Using your operational expertise, you will support enterprise initiatives related to sustainability efforts in reducing center’s carbon footprint. Continually evaluating any potential rebate programs, you will maximize energy efficiency programs.
• Maintaining a preventative maintenance checklist for property repairs you will develop ongoing training programs for efficient and effective cleaning and maintenance procedures both at the site and at other centers as assigned.
• You will actively participate in and maximize profit center performance related to Short Term Leasing, Fixed CAM, Utilities, Waste Handling and Parking Services as applicable.
• It is up to you to ensure restrooms, common areas and grounds are maintained within acceptable standards and provide additional training/guidance as required.
• You will insure smooth and timely completion of any and all construction related projects, warranty items, and tenant construction issues by collaborating with the Tanger Construction Department and Tenant Coordinator.
• Keeping safety of shoppers and employees at the forefront of your mind, you will ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs, develop and maintain traffic control systems, and develop and maintain effective OSHA compliance programs.
• Using your strong project management skills, you will forecast property expenses, manage capital projects, prepare operational reports, assist with specialty leasing and marketing programs, and identify and resolve HR issues in conjunction with company policies and under direction of the GM. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI) and maintaining Tanger’s high standards of performance at the property.

About You:

• With a strong focus on innovation, you can identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow sales and traffic.
• You possess the ability to identify areas of ambiguity and think strategically to make decisions within established policies and guidelines.
• Working a flexible schedule to accommodate business needs, including holidays, is no problem.
• You have management/supervisory experience and demonstrated leadership capacity, including the ability to mentor, influence and motivate others.
• You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
• You are comfortable negotiating contracts and overseeing performance of independent contractors and vendors to ensure competency and efficient operation within budget.
• You are able to travel via commercial airlines and maintain a valid driver’s license to operate your own vehicle or rental car in a safe manner. This position requires up to 15% travel.
• You are proficient in Microsoft Word, Excel, PowerPoint and able to quickly learn Tanger systems.
• You will provide support with tenant visits, market analysis, and tenant turnover. You are able to support tenant build outs, expansions and capital projects, and easily set priority of repairs for approved projects.
• Your education and experience include: A bachelor’s degree in business or related discipline and 5-7 years of operations management experience. Experience in commercial real estate or a retail environment is preferred.
• You are an exceptional communicator with a passion for people with strong interpersonal skills and are comfortable working in a team-oriented environment. Building team relationships to increase performance, cohesion, and engagement is important to you.
• Exceptional organizational and time management skills are strong for you and you can prioritize and manage multiple high-level projects with timelines.
• Because you easily relate to others, you can be trusted to build relationships with tenants. You are comfortable overseeing adherence to lease covenants (hours of operation, HVAC maintenance, window signage, and store cleanliness).

Experience the difference and be a part of our extraordinary team!
Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns (or has an ownership interest in) and/or manages a portfolio of 36 centers with an additional center currently under development. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 13.9 million square feet, leased to over 2,700 stores operated by more than 600 different brand name companies. The Company has more than 42 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Company's website at www.tangeroutlets.com.
We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.
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