E-Commerce Operations Manager Jobs

• 👋 What’s The Company Like?**

Company Size:

20-30 employees

**🙌 Intro**

Join a team and brand you can feel good about that is in the top 1% of the top 1% (and growing ) of Ecommerce DTC brands. If you’ve led teams with effective methodologies, have owned and managed P&L’s and have a passion for supply chain and other ops, this is for you.

• Find and welcome the right people
• Champion offering peace of mind and safety for** our consumers and their families in emergency fire situations
• Together we:
• Serve US and other English speaking customers

**Our Values**

❤️ We…

• Communication. Everyone understands that communication is top priority and nobody is afraid to ask questions or speak up
• Promise to Customers. Staying true to the words we speak and the bonds we make
• Continually improve. We are committed to learn from past results and continuously improve
• Quality. Maintaining the highest standards
• Fun & Friendly. We have a fast-paced, fun and friendly environment
• Integrity. Acting with strong ethics
• Accountability. Accepting responsibility for your actions (and inactions) to build trust
• Teamwork. Creating something greater than ourselves as individuals
• Honesty. Acting in a transparent, trustworthy manner

**🔎 Our Take On the Company**

We have great products, provide a wonderful customer experience (I mean, have you seen our reviews?) and work hard to learn from and improve on yesterday. Come learn our sauce and cook with us to make it even better.

Requirements

**💻 What We Want You To Do**

• Understand business vision from CEO’s and build team lead OKRs that align with vision and quarterly objectives
• Build SOPs, frameworks and processes for supply chain, customer service and accounting
• Understand business vision and build OKRs for managers/leads (supply chain, customer service, accounting) that are congruent with yours and help them achieve theirs
• Work closely with the marketing manager to plan and execute supply chain operations that serve customer & product demand. Provide inventory, cost and delivery information so marketing can make decisions
• Work with other managers and leaders to drive execution and remove roadblocks
• Drive and manage operations (Supply Chain, Customer Service and Accounting departments):

**🎯 Job Score Card**

Your performance will be measured against these Objective Key Results (OKRs):

• Drive and manage ongoing projects to ensure timely completion
• Oversee monthly inventory ordering plan based on inputs from marketing and current inventory
• Review and approve company expenditures
• Oversee competitive cost and payment terms with acceptable quality from suppliers
• Creating monthly, quarterly and yearly reports and presentations for CEO’s
• Lead weekly meetings with direct reports to see what the team is working on and remove roadblocks
• Creating, optimizing, implementing and helping maintain company manuals, policies, procedures and best practices
• Creating, systemising and implementing all repeatable tasks in clear SOPs
• Evaluate and approve logistic providers and routing decisions and strategies
• Manage the payroll and invoicing processes with the accounting department
• Network with other E-Commerce Ops Managers
• Build and monitor OKRs for direct reports (supply chain, customer service and accounting)
• Work with the marketing manager to build dashboards and processes that improve marketing team efficiencies

Benefits

• Fully remote position. Work from the comfort of your home, the coziness of a coffee shop or anywhere in-between
• Wellness & workspace budget of 1000 dollars per year. This budget can be used for: health insurance, gym subscription, audiobooks or hardware for your computer set-up
• End of year bonus
• Flexible working schedule
• 🤑 Salary and Benefits**:
• Monthly salary paid once or twice a month. Salary paid in USD and based on experience and skill

**⏰ Working Hours**

You will be required to coordinate with the rest of the team for at least 5 hours per day in the EST time zone. For the rest of the schedule you can login earlier or later depending on your preference.

Working/Company Time Zone: EST time zone

**📝 Our Interview Process**

• 1-on-1 video interview with Manager
• You might be asked to complete a short video or questionnaire
• Click Apply
• 1-on-1 video interview with HR

🚨 **Disclaimer**

Let’s be honest. You’re more than interested in this job if you’ve made it this far. So, one last thing you should know before you apply. What we’re actually looking for is just great skilled people who know how to be human when working in a team.

So if you’re a genuinely great person, considerate towards others, flexible, ready to grow and if your skills are a match, we’d love to get to know you better. Apply right now!