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Director Of Service Delivery Jobs

Director Service Delivery Jobs
By Gainwell Technologies At Florida, United States
10-12 years’ experience in account leadership roles such as information technology, delivery or business process management.
At least five (5) years previous account management experience in the healthcare industry.
P & L, sales and risk management experience preferred.
Manages successful delivery of solutions to multiple clients.
Bachelor’s Degree or equivalent work experience.
Experience working in a highly matrixed environment.
Director Of Service Delivery
By StratusGrid At Chattanooga, TN, United States
Leadership Skills: Strong leadership and management skills, capable of inspiring, mentoring, and leading cross-functional teams toward successful outcomes
Operational Efficiency: Streamline operational processes, methodologies, and tools to ensure efficient service delivery, resource utilization, and project management across the departments
Resource Management: Effectively manage budgets, staffing levels, and resource allocation to optimize productivity and ensure successful project outcomes
Customer Focus: Proven track record in maintaining exceptional customer satisfaction through effective communication, relationship management, and service excellence
Communication: Excellent verbal and written communication skills, with the capacity to convey complex technical concepts to diverse audiences
Collaboration: Skilled at building collaborative relationships with internal teams, clients, and partners
Executive Director - Service Delivery
By Fortrea At , Durham $160,000 - $270,000 a year
Minimum of 5 years’ experience in management and leadership roles required.
Oversee the entire service management lifecycle, from service design and transition to operation and continuous improvement.
Champion developing canonical service management workflows and adopt automation for expediting incident management.
Bachelor’s or Master’s degree in a relevant field or equivalent combination of education and work experience.
Demonstrated experience with strategic planning and alignment of IT services with broader organizational objectives.
Strong ability to recognize, manage, and mitigate risks pertaining to service delivery.
Manager Of Retail Service Delivery
By Alo Yoga At , Beverly Hills $120,000 - $160,000 a year
Experience with project management and process improvement methodologies.
Develop and maintain strong relationships with store management, vendors, and other stakeholders.
Provide ongoing coaching, training, and performance management for the IT Retail Support team.
A minimum of 2 years in a leadership or people management role.
Proficient in Microsoft Office Suite and retail management software.
Oversee and manage the IT Retail Support team, ensuring high levels of customer service and timely resolution of support tickets.
Associate Director, It Service Delivery
By Planned Parenthood Federation of America At , Washington $128,000 - $135,000 a year
Prior knowledge and experience with IT Service Desk ticketing management systems ( ServiceNow, Zendesk for Jira, ServiceDesk Plus).
Knowledge of project management techniques.
Knowledge, Skills and Abilities (KSAs):
Support the IT Service Delivery team with incident management, diagnosis, escalation, tracking, root cause analysis and resolution.
Resource management, which includes employee hiring, workload management, performance evaluation and support staff training.
Knowledge and understanding of ITIL/ITSM process definition. ITIL 4 or similar certification is preferred.
Director Of Service Jobs
By KYOCERA Document Solutions America, Inc. At Union City, CA, United States
• Ensure credible Service Dept. reporting capabilities via proper policy management and data entry.
• Responsible for continued self-development of personnel management, customer management and interpersonal skills.
❖ P&L management - cost reduction and revenue management experience.
• Overall control of staffing, budgeting, and expense management to ensure department achieves P&L goals.
• Conduct and/or attend scheduled meetings with departmental staff including technical and management teams.
• Thorough knowledge of the company’s products and equipment capabilities.
Director Of Service Jobs
By City Winery At New York, NY, United States
Oversee the management of Open Table and reservation confirmations.
Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports
Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
Review the P&L Statement and Management Report Monthly with the GM
Assess Comp & Void activity and monitor all Waste/Loss management
Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
Service Delivery Director Jobs
By Quinnox At Chicago, IL, United States
Ideal Candidate will also have the following technical experience in a delivery management role:
Preferred experience working with Insurance industry clients. Ideally experience in employee benefits and disability insurance.
On Site Resource Management, hiring
Talent Leverage, Management & Development.
Experience working and navigating in a multi-vendor environment
Experience managing contractor and sub-contractors leading them to common Quinnox goal
Head Of Service Delivery
By E-Solutions At United States
We are searching for applicants below business requirements for one of our clients.
Hope you are doing well!
This isTaikhum,and I work as a Technical Recruiter forE-Solutions Inc.
The details of the position below:
Mode Of Hiring: Full Time
·Client is looking for Infrastructure exp.
Director Of Delivery Operations
By Transgistics Talent Acquisition At New Jersey, United States

DO NOT APPLY IF YOU ARE NOT CURRENTLY IN OPERATIONAL LEADERSHIP FOR HOME DELIVERY

Head Of Service Delivery
By hellocare.ai At Clearwater, FL, United States
Strong experience in service and delivery management, with a deep understanding of service delivery processes and best practices.
Strong leadership and management skills, with the ability to lead and motivate a team of service and delivery professionals
Strong project management skills and ability to lead multiple projects simultaneously.
Bachelor's degree in a related field, such as healthcare administration, business administration, or technology management. An advanced degree is a plus.
Lead and manage the service and delivery processes, responsible for the deployment and ongoing support of hellocare’s telehealth solutions
Collaborate with the sales team to ensure successful pre-sales engagement, and to understand client requirements and expectations
Delivery Director Jobs
By Quinnox At Atlanta, GA, United States
Ideal Candidate will also have the following technical experience in a delivery management role:
Preferred experience working with Insurance industry clients. Ideally experience in employee benefits and disability insurance.
On Site Resource Management, hiring
Talent Leverage, Management & Development.
Experience working and navigating in a multi-vendor environment
Experience managing contractor and sub-contractors leading them to common Quinnox goal
Delivery Director Jobs
By Perficient At Houston, TX, United States
Experience with recruiting, personnel management, team development and performance reviews.
Manage the invoicing, backlog and resource management activities for the assigned consulting engagements.
Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
Participate on client engagement steering committees as necessary to set client expectations and issue and resolution management.
Manage the technical, business and personnel aspects of consulting engagements.
Serve as the day-to-day Project Manager or Program Manager Advisor for one or more of our larger, more strategic clients/engagements.
Director, Service Delivery Jobs
By TELUS International At United States
Excellent project management, communication, and interpersonal skills
Experience in customer relationship management
Some experience in project/program management.
Report progress and escalate challenges/issues to peers and senior management
Strong knowledge of IT requirements / demands in call center operations. Proficiency with MS Office applications (i.e. MS Word, Excel).
Proven experience in the translation of customer business needs into technology requirements and solutions.
Vp Of Service Delivery
By Hayden AI At Oakland, CA, United States
Provide expert work order management through driving, following up and closure of assigned trouble tickets.
Manage and correlate multiple events to a single incident.
Effectively manage customer expectations (status and clear description of activities).
Drive service & engineering improvements and establish end-to-end service thinking & 'customer journey-led' working across the portfolio.
Create and define process to troubleshoot and provide corrective action.
Work with multiple internal and external teams to restore service in a timely manner.
Director Of Delivery Jobs
By RS21 At , Remote $150,000 - $185,000 a year
Supports empowers, and advocates for project managers and project support team by providing mentorship, motivation, cross-training, and upskilling
Client-centric mindset; ability and aptitude to be client-facing; understanding of client-facing project management needs
Strategy: manages/reports on/improves delivery-related performance metrics that directly support the company’s goals;
Ensures that projects have appropriate requirements, account leadership representation, and specifications for successful implementation
Experience in pre-sales business development and post-sales implementation
Data-driven and data-fluent uses data to develop and manage the internal delivery strategy and key delivery metrics for rapid-growth startup org
Director, Service Delivery Jobs
By Lumen At , Remote $115,740 - $257,280 a year
Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills
Transformative leader with an outside in view of world class customer experience
Assists in defining data reporting requirements that measure key internal metrics that directly correlate to customer satisfaction
Experience with Lumen products, processes and support functions with experience working with billing, repair centers and ordering & provisioning organizations
Analytical mind that strategically utilizes data and KPI's to aggressively drive the organization to new heights
Large revenue scope with complex product needs
Director Of Agile Delivery
By Salesforce At , San Francisco, 94105, Ca
Empower others to adopt and adapt Salesforce Agile guidelines (e.g., Release planning, DoR, DOD, role excellence and responsibilities.)
Support internal certification and continuing growth of team Scrum Leads and Product Owners.
12+ years of experience in technology organizations.
5+ years of large-scale Agile coaching experience with methods such as XP, Scrum, Lean, or Kanban.
Hands-on experience applying Agile/Lean methodologies within product, infrastructure, hardware, and/or operational environments.
Deep knowledge of Agile principles and practices and the ability to transfer that understanding at all levels of the organization.
Director Of It Service Delivery
By RAKE Digital At , Salem, Va $79,577 - $134,130 a year
Microsoft 365 licensing and management experience
OneDrive, SharePoint, Teams, or Exchange management experience
Take ownership of the ITIL based Service Desk management software
Minimum 3 years experience working with ITSM or ITIL framework. ITIL certification desired.
Administrative experience with Windows 10 and 11 desktops within a managed organization (e.g., Active Directory or Azure AD)
Ability to obtain Azure / M365 and other relevant certifications (organization wide requirement)
Director, Service Delivery Jobs
By Early Warning Services At , Scottsdale, 85260, Az
Demonstrated experience in areas of development, service delivery and project management.
Knowledge and/or experience in financial institution operations related to assigned platform capabilities desired.
Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
Escalation management of Production issues.
Manage Incident and Problem management processes as they relate to this group.
Education and/or experience typically obtained through completion of a Bachelor’s degree.

Are you an experienced leader looking for an opportunity to make an impact? We are looking for a Director of Service Delivery to join our team and lead our customer service initiatives. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer service teams, developing customer service policies, and monitoring customer service performance. If you are a motivated leader with a passion for customer service, this is the perfect opportunity for you!

Overview:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction. The Director of Service Delivery will be responsible for overseeing the day-to-day operations of the service delivery team, including managing staff, developing and implementing service delivery processes, and ensuring that customer service standards are met. The Director of Service Delivery will also be responsible for developing and maintaining relationships with customers, resolving customer issues, and ensuring customer satisfaction.

What is Director Of Service Delivery Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Experience?

• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Responsibilities?

• Lead the service delivery team and ensure that services are delivered in a timely, efficient, and cost-effective manner
• Develop and implement service delivery strategies
• Manage customer relationships and ensure customer satisfaction
• Oversee the day-to-day operations of the service delivery team
• Develop and maintain relationships with customers