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Service Delivery Analyst Jobs

Director Service Delivery Jobs
By Gainwell Technologies At Florida, United States
10-12 years’ experience in account leadership roles such as information technology, delivery or business process management.
At least five (5) years previous account management experience in the healthcare industry.
P & L, sales and risk management experience preferred.
Manages successful delivery of solutions to multiple clients.
Bachelor’s Degree or equivalent work experience.
Experience working in a highly matrixed environment.
Sr. Analyst, Repeat Delivery
By Petco At San Diego, CA, United States
3-5 years of experience working in a data analyst or business analyst role.
Experience with data visualization tools such as Looker, Tableau, Power BI, or similar.
Excellent communication skills, with the ability to effectively translate complex data insights into actionable recommendations for business stakeholders.
Strong problem-solving skills and attention to detail.
Experience working with cross-functional teams in a collaborative environment.
We love all pets like our own
Executive Director - Service Delivery
By Fortrea At , Durham $160,000 - $270,000 a year
Minimum of 5 years’ experience in management and leadership roles required.
Oversee the entire service management lifecycle, from service design and transition to operation and continuous improvement.
Champion developing canonical service management workflows and adopt automation for expediting incident management.
Bachelor’s or Master’s degree in a relevant field or equivalent combination of education and work experience.
Demonstrated experience with strategic planning and alignment of IT services with broader organizational objectives.
Strong ability to recognize, manage, and mitigate risks pertaining to service delivery.
Service Delivery Management Jobs
By HP At , Spring, 77389
Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
Typically 8+ years to establish proven track record in Service Business Management.
In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
Medium to high knowledge of IT and services industry.
Hr Service Delivery Analyst (Contract)
By PlayStation At United States
Minimum 5 years of experience as an Analyst working in a ServiceNow environment (preferably HRSD)
Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
Proven experience in ServiceNow HRSD analytics or ITSM analytics.
Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.
Excellent communication skills, with the ability to present complex information in a clear and concise manner.
Attention to detail and the ability to manage multiple tasks and priorities effectively.
Service Delivery Director Jobs
By Quinnox At Chicago, IL, United States
Ideal Candidate will also have the following technical experience in a delivery management role:
Preferred experience working with Insurance industry clients. Ideally experience in employee benefits and disability insurance.
On Site Resource Management, hiring
Talent Leverage, Management & Development.
Experience working and navigating in a multi-vendor environment
Experience managing contractor and sub-contractors leading them to common Quinnox goal
Service Delivery Specialist Jobs
By EdgeLink At United States

The candidate will work independently, seeking guidance from the manager only in non-routine situations.

Service Delivery Lead Jobs
By ManTech At Crane, IN, United States
At least five (5) years of full-time professional experience working with Customer Service and Service Delivery
A bachelor's degree in a related field is preferred
To hold or obtain a US Government Secret Security Clearance.
Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Secure our Nation, Ignite your Future
Vp – Service Delivery (Gre/Infrastructure)
By Moody's Corporation At Charlotte, NC, United States
Experience managing a Program and Change Management
5+ years of project management experience in a related industry, specifically with technology infrastructure and Infrastructure integration
Project management, Process Improvement or Quality certifications required
Continuously improve project management methodologies used within Moody’s TSG.
Oversee/manage all phases of projects from initiation to closure with full adherence and alignment with Moody’s internal project management framework.
Manage escalations, project/scope/requirement changes, and RAID logs to ensure adequate attention to impediments with potential impact to time/quality/resources.
Director, Service Delivery Jobs
By TELUS International At United States
Excellent project management, communication, and interpersonal skills
Experience in customer relationship management
Some experience in project/program management.
Report progress and escalate challenges/issues to peers and senior management
Strong knowledge of IT requirements / demands in call center operations. Proficiency with MS Office applications (i.e. MS Word, Excel).
Proven experience in the translation of customer business needs into technology requirements and solutions.
Service Delivery Coordinator Jobs
By Oritain At Washington, DC, United States
Any prior experience in one/mixture of the following field/s: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory, Data Management
Knowledge and experience with business tools and systems – standard office suite (Word, Excel, PowerPoint, Outlook), Atlassian package (Confluence, Trello).
Good written and oral communication skills.
Delivery Manager Core Customer Deliverables
Implement day-to-day delivery of Oritain’s services.
Identify and remove impediments impacting to deliver. Support multiple cross functional product teams (squads) as aligned.
Vp Of Service Delivery
By Hayden AI At Oakland, CA, United States
Provide expert work order management through driving, following up and closure of assigned trouble tickets.
Manage and correlate multiple events to a single incident.
Effectively manage customer expectations (status and clear description of activities).
Drive service & engineering improvements and establish end-to-end service thinking & 'customer journey-led' working across the portfolio.
Create and define process to troubleshoot and provide corrective action.
Work with multiple internal and external teams to restore service in a timely manner.
Off-Net Service Delivery Coordinator
By Cogent Communications At Washington, DC, United States
Expert knowledge of interconnect procedures in carrier neutral datacenters, including LOA/CFA issuance, cable ordering procedures, troubleshooting processes.
Complete customer orders upon successful test and acceptance and begin billing. Initiate handoff to post-sale support organization for monitoring and maintenance.
Familiarity with LEC/CLEC ASR ordering processes for ordering fiber based Ethernet services.
Bilingual in English/Spanish is a plus
Hr Service Delivery Analyst -Remote
By WALGREENS At , Deerfield, 60015, Il
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Maintains knowledge of project management principles to provide support to business and HR programs.
Experience with Microsoft Project, Monday.com, ClickUp or other project management tool
Supports the management of vendor relationships with business partners and manages vendor performance programs.
Provides tracking, reporting, and presentation to management and users.
Bachelor’s Degree in Human Resources, Business, Management, Project Management or related field.
Director, Service Delivery Jobs
By Lumen At , Remote $115,740 - $257,280 a year
Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills
Transformative leader with an outside in view of world class customer experience
Assists in defining data reporting requirements that measure key internal metrics that directly correlate to customer satisfaction
Experience with Lumen products, processes and support functions with experience working with billing, repair centers and ordering & provisioning organizations
Analytical mind that strategically utilizes data and KPI's to aggressively drive the organization to new heights
Large revenue scope with complex product needs
Service Delivery Supervisor Jobs
By OneSource Virtual At , Remote
Must have ability to manage to contact center Service Level Agreements and display mastery of contact center management tools
Manage performance reviews and time off for direct reports
Effective communication skills via telephone, email and in-person
Form strong partnerships with Team Manager, Team Account Manager, and Team Specialists, and organizations supporting service delivery (IT, Payroll, AMS, etc.)
Assumes other duties as assigned by Manager
Analytical skills; strong research and follow up skills
Vp Service Delivery Jobs
By Blue Signal Search At San Jose, CA, United States
8+ years of experience directing data center project management activities.
Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.
Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.
Strong leadership skills and ability to successfully manage a team.
Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.
Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.
Vp Service Delivery Jobs
By Blue Signal Search At Chicago, IL, United States
8+ years of experience directing data center project management activities.
Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.
Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.
Strong leadership skills and ability to successfully manage a team.
Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.
Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.
Mgr Service Delivery Jobs
By HealthEquity At United States
Specialized Knowledge, Skills & Abilities
Consumer Driven Healthcare (CDH) education
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
Performs other duties as assigned or apparent.
Assists executive leadership with special projects as required or assigned.
COBRA Administration for 5+ years is necessary.
Director, Service Delivery Jobs
By Early Warning Services At , Scottsdale, 85260, Az
Demonstrated experience in areas of development, service delivery and project management.
Knowledge and/or experience in financial institution operations related to assigned platform capabilities desired.
Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
Escalation management of Production issues.
Manage Incident and Problem management processes as they relate to this group.
Education and/or experience typically obtained through completion of a Bachelor’s degree.

Are you looking for an exciting opportunity to use your analytical skills to help deliver exceptional customer service? We are looking for a Service Delivery Analyst to join our team and help us provide the best customer experience possible. If you have a passion for problem solving and a drive to make a difference, this is the job for you!

Service Delivery Analyst Job Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize workload
• Knowledge of customer service principles and practices
• Knowledge of IT service management principles and practices
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Knowledge of project management principles and practices
• Knowledge of software development life cycle
• Knowledge of database management systems
• Knowledge of network and system administration
• Knowledge of scripting languages
• Knowledge of software development tools

What is Service Delivery Analyst Job Qualifications?

• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications in IT service management, project management, software development, or related areas
• Experience in customer service, IT service management, project management, software development, or related areas

What is Service Delivery Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of IT service management principles and practices
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Knowledge of project management principles and practices
• Knowledge of software development life cycle
• Knowledge of database management systems
• Knowledge of network and