Mgr Service Delivery Jobs

10-12 years’ experience in account leadership roles such as information technology, delivery or business process management.

At least five (5) years previous account management experience in the healthcare industry.

P & L, sales and risk management experience preferred.

Manages successful delivery of solutions to multiple clients.

Bachelor’s Degree or equivalent work experience.

Experience working in a highly matrixed environment.

Minimum of 5 years’ experience in management and leadership roles required.

Oversee the entire service management lifecycle, from service design and transition to operation and continuous improvement.

Champion developing canonical service management workflows and adopt automation for expediting incident management.

Bachelor’s or Master’s degree in a relevant field or equivalent combination of education and work experience.

Demonstrated experience with strategic planning and alignment of IT services with broader organizational objectives.

Strong ability to recognize, manage, and mitigate risks pertaining to service delivery.

Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.

Typically 8+ years to establish proven track record in Service Business Management.

In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.

Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.

Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.

Medium to high knowledge of IT and services industry.

Lead employees in knowledge and skill development; monitor all education activity and mentor involvement

Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable

Work with general office and regional support positions to ensure consistency and compliance in all service center task requirements and expectations

Communicate routinely with service center manager to ensure alignment in leadership direction and guidance

Must possess one year's experience in the transportation industry in an operations leadership role or related position

Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)

Ideal Candidate will also have the following technical experience in a delivery management role:

Preferred experience working with Insurance industry clients. Ideally experience in employee benefits and disability insurance.

On Site Resource Management, hiring

Talent Leverage, Management & Development.

Experience working and navigating in a multi-vendor environment

Experience managing contractor and sub-contractors leading them to common Quinnox goal

At least five (5) years of full-time professional experience working with Customer Service and Service Delivery

A bachelor's degree in a related field is preferred

To hold or obtain a US Government Secret Security Clearance.

Must be able to remain in a stationary position 50%

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

Secure our Nation, Ignite your Future

Excellent project management, communication, and interpersonal skills

Experience in customer relationship management

Some experience in project/program management.

Report progress and escalate challenges/issues to peers and senior management

Strong knowledge of IT requirements / demands in call center operations. Proficiency with MS Office applications (i.e. MS Word, Excel).

Proven experience in the translation of customer business needs into technology requirements and solutions.

Any prior experience in one/mixture of the following field/s: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory, Data Management

Knowledge and experience with business tools and systems – standard office suite (Word, Excel, PowerPoint, Outlook), Atlassian package (Confluence, Trello).

Good written and oral communication skills.

Delivery Manager Core Customer Deliverables

Implement day-to-day delivery of Oritain’s services.

Identify and remove impediments impacting to deliver. Support multiple cross functional product teams (squads) as aligned.

Associate degree or equivalent work experience

Minimum 2-4 years leadership experience in an airport operations environment

1-2 years line station or Hub operational experience (above and below the wing)

Previous experience leading in a union environment.

Successful completion of interview required to meet job qualification.

College Degree or related field experience in an airline operational environment

Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills

Transformative leader with an outside in view of world class customer experience

Assists in defining data reporting requirements that measure key internal metrics that directly correlate to customer satisfaction

Experience with Lumen products, processes and support functions with experience working with billing, repair centers and ordering & provisioning organizations

Analytical mind that strategically utilizes data and KPI's to aggressively drive the organization to new heights

Large revenue scope with complex product needs

8+ years of experience directing data center project management activities.

Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.

Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.

Strong leadership skills and ability to successfully manage a team.

Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.

Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.

8+ years of experience directing data center project management activities.

Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.

Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.

Strong leadership skills and ability to successfully manage a team.

Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.

Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.

Specialized Knowledge, Skills & Abilities

Consumer Driven Healthcare (CDH) education

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

Performs other duties as assigned or apparent.

Assists executive leadership with special projects as required or assigned.

COBRA Administration for 5+ years is necessary.