Director, Product Reliability Jobs

Technical Operations, Santa Barbara, CA
About Us
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Santa Barbara, CA. Our team is located in the heart of downtown Santa Barbara. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do
LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Director, Product Reliability.
This is a once in a lifetime opportunity to be a part of an organization with an outstanding product, operation, and culture. We are seeking an experienced Director, FedRamp and Product Reliability that is ready to advance to the next level. Lead the Product Reliability team within the Technical Operations organization. Strive for five nines worth of uptime with LogicMonitor's SaaS based service. Ensure adequate backups and DR scenarios are kept up to date and regularly tested. Maintain and improve security of the infrastructure. You'll be instrumental working with development management, providing leadership to ensure reliability of our service is constantly nurtured. Ensure capacity to deal with a fast growing customer base.
FedRamp Applicants: LogicMonitor intends to operate our platform in a FedRamp Moderate compliant manner. The goal is to expand our customer base and uplift the security in general for all customers. You will be responsible for maintaining FedRamp compliancy.
Here's a Closer Look At This Key Role

• Plan and grow infrastructure as needed to support continued growth of the company
• Manage a staff of Managers and SREs
• Maintain thorough documentation of physical and logical infrastructure
• Design and ensure disaster recovery procedures
• FedRamp Applicants: Uplift our platform to be FedRamp compliant, Ensure security of the production environment
• Partner with InfoSec to set and enforce security policies for the infrastructure
• Maintain "five nines" of uptime for the LogicMonitor SaaS application

What You'll Need

• Expert understanding of Amazon Web Services
• Good coding/scripting abilities
• Expert understanding of networking technologies and 10+ years of hands-on experience running networks
• Well versed in security principles, both system and network
• Thorough understanding of various software application stacks
• 10+ years working in senior data center / cloud operations positions
• Expert understanding of Linux system administration and 10+ years of hands-on experience
• Working off-hours as necessary
• Experience managing technical personnel

Benefits
At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!
Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Harmony Bonus, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.
We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success. For more information on our benefits and culture, visit https://www.logicmonitor.com/careers
#BI-Hybrid
Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications.
LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a bonus, MBO, or commission compensation in addition to the base pay, an equity program, 401K matching, and other rewards.
Expected Base Salary Range
$155,400—$213,700 USD
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