Director Of Delivery Jobs

Responsibilities:

• Is responsible for the following with input from COO and others as appropriate: company utilization rates and staffing needs, project profitability, capacity planning, assignment, and approval of staff use for client projects and internal development projects that require resources, LCAT and rate review/approval, work estimate accuracy, project budgets and internal/external project expenditures, and project success KPIs.
• Strategy: manages/reports on/improves delivery-related performance metrics that directly support the company’s goals;
• Participates in shaping overall strategy by keeping up with current trends in technology and competitors

• Pre-Sales BD, Project Scoping & Estimation: Supports the Business Development team on specific pre-sale tasks, such as;
• Participates in go/no-go decisions by advising on projects or internal efforts to pursue based on feasibility, scoping, timing, strategy, capacity, revenue, etc.
• Solutions technical ideas with the Business Development team to ensure the company stays competitive and proposes scoping that is feasible, innovative, furthers the company’s strategy, and within RS21’s area of expertise
• With the support of project managers, owns and manages the estimation process ensuring accurate estimates, input from technical SMEs, adequate task scoping/breakdown

• Master Project Scheduling: is responsible for decisions on short- and long-term projects; relays what is feasible and makes informed decisions by weighing the interests and cascading impacts on the company’s bottom line, client satisfaction, deliverable quality, and teammate management
• Master Project Delivery;
• Capacity Planning & Staffing is responsible for decisions/approval on the assignment of team resources for internal/external projects

• • Post-Sales Execution:
  • Assesses the need to build scalable models of project delivery and develops/ensures consistent delivery and/or implementation processes to delight customers
  • Works collaboratively with peers and teams including engineers, product owners, and project managers to solve problems, find solutions, and build a solutions-oriented enterprise
  • Ensures that projects have appropriate requirements, account leadership representation, and specifications for successful implementation
  • Oversees and directs a portfolio of large, complex, and rapidly evolving technology projects
  • Supports empowers, and advocates for project managers and project support team by providing mentorship, motivation, cross-training, and upskilling
  • Works with Project Controller to monitor, manage, report on, and make decisions on project budgets/burn plans; works with CFO/COO to monitor and manage profitability and bottom line from a Delivery perspective
  • Ensures Revenue Projections for active projects are accurate and up-to-date, communicates revenue risks early and often
  • Continuously improves delivery-related processes based on retro-analyses, cross-training, empowering of teammates, and implement new processes with the help of requisite cross-functional team stakeholders
  • Supports client relationships for key accounts and maintains a pulse on active projects to enable RS21 to exceed expectations
• Works with Project Controller to monitor, manage, report on, and make decisions on project budgets/burn plans; works with CFO/COO to monitor and manage profitability and bottom line from a Delivery perspective
• Ensures that projects have appropriate requirements, account leadership representation, and specifications for successful implementation
• Ensures Revenue Projections for active projects are accurate and up-to-date, communicates revenue risks early and often
• Supports client relationships for key accounts and maintains a pulse on active projects to enable RS21 to exceed expectations
• Works collaboratively with peers and teams including engineers, product owners, and project managers to solve problems, find solutions, and build a solutions-oriented enterprise
• Post-Sales Execution:
• Continuously improves delivery-related processes based on retro-analyses, cross-training, empowering of teammates, and implement new processes with the help of requisite cross-functional team stakeholders
• Oversees and directs a portfolio of large, complex, and rapidly evolving technology projects
• Assesses the need to build scalable models of project delivery and develops/ensures consistent delivery and/or implementation processes to delight customers
• Supports empowers, and advocates for project managers and project support team by providing mentorship, motivation, cross-training, and upskilling
• • • Post-Sales Execution:
    • Assesses the need to build scalable models of project delivery and develops/ensures consistent delivery and/or implementation processes to delight customers
    • Works collaboratively with peers and teams including engineers, product owners, and project managers to solve problems, find solutions, and build a solutions-oriented enterprise
    • Ensures that projects have appropriate requirements, account leadership representation, and specifications for successful implementation
    • Oversees and directs a portfolio of large, complex, and rapidly evolving technology projects
    • Supports empowers, and advocates for project managers and project support team by providing mentorship, motivation, cross-training, and upskilling
    • Works with Project Controller to monitor, manage, report on, and make decisions on project budgets/burn plans; works with CFO/COO to monitor and manage profitability and bottom line from a Delivery perspective
    • Ensures Revenue Projections for active projects are accurate and up-to-date, communicates revenue risks early and often
    • Continuously improves delivery-related processes based on retro-analyses, cross-training, empowering of teammates, and implement new processes with the help of requisite cross-functional team stakeholders
    • Supports client relationships for key accounts and maintains a pulse on active projects to enable RS21 to exceed expectations

Qualifications:

• Excellent communicator, able to adjust your message for your audience, whether it’s a difficult client or a nervous team member
• Ability to lead and help build diverse, cross-functional teams
• 10+ years' experience in a similar role or combination of education and experience in project management, systems engineering, or management of technical teams (software engineers, data practitioners, etc.)
• Proactive when it comes to strategy, foreseeing potential obstacles and opportunities long before they arrive
• Experience in pre-sales business development and post-sales implementation
• Client-centric mindset; ability and aptitude to be client-facing; understanding of client-facing project management needs
• Comfortable in a matrix structure, and able to handle the high-pressure and often conflicting interests of multiple stakeholders
• Deep understanding of user-centered technology delivery and the complexities of technical projects, specifically in the areas of: Software, Data Engineering, Design, Analytics, and Data Science
• Data-driven and data-fluent uses data to develop and manage the internal delivery strategy and key delivery metrics for rapid-growth startup org

Nice to Have:

• Experience using Atlassian suite (Jira, Confluence, etc.)
• Success implementing processes and procedures at a smaller-size startup
• A technical and a consulting background
• Experience leading multiple teams across diverse domains like national security, public sector, healthcare, and research & development