Care Delivery Care Coordinator

Oshi Health – Remote Care Coordinator: Care Delivery

Thank you for considering this job posting. If you apply for this position, there is no need to submit multiple applications for the same title. If your profile matches the requirements for any of our Care Coordinator openings, rest assured that we will carefully consider your candidacy and reach out to you for further steps. To streamline the process and ensure a prompt response, we kindly discourage duplicate applications. Your cooperation will help expedite the follow-up process.

Are you passionate about patient care and looking to work as part of a multidisciplinary care team to improve the digestive health of a large population on a national scale?

Are you ready to create a revolutionary new approach to digestive health care with a radically better patient experience while bending the cost curve down?

Do you share our belief that telehealth and data-driven remote care can provide more accessible, convenient, supportive and whole-person approaches to diagnosing, treating and controlling symptoms for GI conditions?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

If so, you could be a perfect fit for our team! We are a group of like-minded professionals who share a common mission and passion for helping others and a desire to build an industry-leading service in the GI space.

About Oshi Health

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing and treating digestive health conditions.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

We are seeking a Care Coordinator to help deliver and implement clinical strategies and assist in member care coordination in collaboration with a multidisciplinary clinical team. As a core member of the clinical team, you take pride in providing our members with a stellar experience and supporting the member’s progress through the Oshi Health program by maintaining clear communication regarding goals and next steps, obtaining access to internal and external services in a timely manner, and ensuring billing and insurance questions/issues are investigated and resolved promptly. You will have access to ongoing training and support from a GI focused team to help you develop an expertise with digestive health conditions.

What you’ll do?

• Offer proficient knowledge of referrals to internal and external resources, to eliminate barriers to care execution and provide follow up on progress toward meeting key goals.
• Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
• Own the member experience by functioning as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and assist in potential emergency medical situations.
• Investigate billing and insurance issues; escalate to internal teams as necessary while providing transparency in communication to the member throughout the process.
• Engage members post-onboarding to provide education about insurance benefits design and cost-share as related to internal Oshi services.
• Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement.
• Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.
• Take ownership of the member experience and drive engagement through effective communication and monitoring of member goals and next steps to drive program outcomes.
• Assist members in accessing services, providing personalized customized customer service and support.
• Develop and maintain positive member relationships through effective and timely communication while helping members understand and execute on their care plans and instructions as required.
• Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care.
• Arrange member visits by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in compliance with provider guidelines.

Who You Are?

• Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
• Excellent verbal and written communication skills required.
• Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
• Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
• Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
• Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
• Excellent customer service qualities required.
• Fluent in healthcare terminology or working understanding of clinical concepts.

What you'll bring to the team?

• Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
• Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
• Ability to solve problems, think outside-the-box, and be resourceful
• Must be result-oriented, a quick learner and self-starter
• Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
• Operate with high integrity and accountability for results

Why Work At Oshi?

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US

We take care of our people:

• Competitive compensation with a starting pay range of $45,000-$52,000
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow
• Employer-sponsored medical, dental and vision plans

We rest, recharge and re-energize:

• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments
• 13 paid company holidays to power down
• Unlimited paid time off — take what you need, when you need it

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

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