Director Of Product Management - Delivery

Overview:

The Director of Product Management – Delivery is responsible for leading a team of product managers and analysts to provide value to clients via improvements to our software product offerings. Specifically, you will lead and coordinate the product delivery process to direct our engineering R&D efforts at the improvements that create the most value—optimizing complex trade-offs in the process.

You sit at the intersection of business, UX design, and technology. You feel at home

coaching product managers to grow into increasingly autonomous roles, collaborating with engineering leadership to understand costs and tradeoffs of multiple development efforts, deciding how to optimize value while making time/resource tradeoffs, evangelizing the vision of the product, leading product discovery initiatives, and rolling up your sleeves to help the team overcome obstacles and hit their targets, … all in the same day. You thrive on creating order from chaos and are a passionate advocate for creating systems and processes to avoid having to do the same thing twice.

Responsibilities:

• Partner with business owners to drive business process optimizations through automation and improve efficiency while reducing costs
• Establish the framework, metrics, and tools to gain insights into how our users interact with our digital products, identify areas for improvement, and make data-driven decisions to optimize user experience
• Establish a framework to consistently capture user needs and product requirements and oversee the discovery, writing, and review process
• Oversee the management of the product portfolio to ensure alignment with business objectives and overarching strategy
• Partner with engineering to define, estimate, manage, and deliver the product roadmap
• Collaborate with design/UX, architecture, development, quality assurance, customer success, peer product teams, and other cross-functional teams to deliver delightful product experiences that meet internal and external customer needs
• Work with the strategy group to understand the value proposition of our products and to deliver on that value to customers
• Collaborate intimately with customers during the product discovery process to build strong relationships, design exquisite product experiences, and mitigate risk
• Oversee the development and delivery of product launch materials and rollout to ensure consistent and comprehensive communication to internal and external stakeholders
• Break down solutions into product increments that deliver value to customers iteratively
• Build, coach, and lead a team of product managers and product analysts
• Help refine and improve on software development lifecycle processes
• Demonstrate commitment to our values of bringing positive energy, working smart, getting __it done, and being a team player
• Drive the overall functional architecture of the product to ensure the solution is usable, configurable, extensible, and upgradeable for our risk averse customers and efficient and cost effective to operate for our team

Qualifications:

• Demonstrated experience in producing highly usable and delightful user experiences.
• High tolerance for ambiguity, low tolerance for mess; able to create order out of chaos, attend to details, and push quality higher
• 5+ years of experience leading a product management organization with a proven track record of defining and delivering successful digital product portfolios.
• Strong experience with story mapping, requirements hierarchies, and defining capabilities/features and acceptance criteria.
• Bachelor's or Master's degree in Computer Science, Management of Information Systems, Software Engineering, or Business Administration is preferred, or equivalent work experience.
• Systems-thinking and ability to anticipate and communicate downstream implications of today's decisions
• Eager to constantly learn and improve, flexible in adapting to change, comfortable in growing through successes and setbacks
• Able to effortlessly tune communication style and approach for maximum results with varied audiences such as Engineering, Sales, Product Managers, Executives, and Customers
• Proven ability to scale a product management organization and a history of defining and managing software development and launch processes.
• Experience establishing metrics and using analytics frameworks to gain insights into how users interact with digital products to drive data-driven decisions to optimize user experience.
• Relentlessly resourceful and discerning in solving problems independently vs. seeking help from others; brave yet humble in working across multi-disciplinary teams where each person is more of an expert than you in their chosen field
• Strong experience in developing robust product roadmaps and working with engineering to estimate software projects.
• Data-driven, with a love for KPIs, dashboards, reports, and operates with a high degree of organization, process and structure
• 8+ years of product management experience, specializing in the development of digital / software-based products and technology-based solutions. Strong digital product and technology acumen is required.

• Strong preference for those with experience in ERP, building software platforms, transitioning products from on-premise to cloud, B2B, SaaS