Director Of Business Operations

Memorial Plastic Surgery (MPS) is a globally recognized private practice that specializes in surgical & non-surgical cosmetic procedures of the face, breast, and body. Our business revolves around our patients - we pride ourselves on our passion to help patients look and feel their best by delivering an unparalleled surgical experience.

We are seeking a full-timeDirector of Business Operationswho possesses outstanding “people skills” and strong management experience to effectively lead multiple departments and locations. To be successful in this position, you must be a self-starter who is willing to learn new tasks daily, expect the unexpected, and be ready to offer solutions to the day-to-day issues that arise in a high-paced medical practice.

The ideal candidate we are looking for is a positive, driven individual who does not accept mediocrity, and instead, will seek areas of opportunity to improve and grow the Practice as a resourceful leader.

QUALIFICATIONS:

• 5+ years of working experience as a Director of Operations or relatable position managing large teams; Previous working experience in the Aesthetics/Plastics Industry a plus, but not required.
• Strong self-awareness and emotional intelligence to develop a culture of trust, communication, and accountability across the organization.
• Education: High School Diploma or equivalent required; Bachelor's Degree in Hospitality Management, Business Management/Administration, Healthcare Administration or related degree preferred.
• Passion for helping and developing others to perform at their best to take company success to the next level.
• Exceptional project management and interpersonal skills to effectively collaborate with others and meet tight deadlines.

ESSENTIAL SKILLS & ABILITIES:

• Avid learner - persistent in expanding surgical and non-surgical knowledge and learning various styles, techniques and approaches of all Providers
• High attention and care for detail, with the ability to remain focused while under pressure
• Strong level of organization, prioritization, and time-management skills to “get things done”, without compromising quality
• Analytical & strategic - understands data and key drivers to successfully achieve target goals
• Computer skills - must be proficient in using Microsoft Office, EMR, HRIS systems & other computer applications
• People & Process Management - ability to connect with others and motivate teams to meet goals & objectives through coaching and accountability
• Presentation - Polished appearance with excellent articulation to effectively and confidently communicate with others

KEY JOB DUTIES & RESPONSIBILITIES:

• Evaluate efficiency and effectiveness of business processes, according to organizational objectives and goals to implement improvements and collectively set strategic goals with the Leadership Team.
• Hold a high level of professionalism when interacting with clients, patients, and staff members.
• Manage vendor and partner relationships, contracts, and agreements.
• Practice patient confidentiality in accordance with HIPAA guidelines and company policy.
• Coordinate company activities, staff meetings and plan agendas/itineraries, as needed.
• Represent a positive and professional image to patients, staff, and the public.
• Monitor overhead spending, including supply ordering, office expenditures, staffing/overtime, to stay within approved budgets.
• Monitor the day-to-day business needs, to ensure smooth operations of our multi-physician practice, including oversight of multiple locations, staff/physician schedules and facility maintenance.
• Develop and maintain expert knowledge of offered surgical and non-surgical procedures, new services, Surgeons’ expertise and company core values.
• Perform other related duties, as assigned or requested.
• Provide continual guidance and support to employees, including tending to internal conflicts, disciplinary actions, and termination meetings, in conjunction or under the guidance of HR, Leadership Team, and Company policies.
• Implement policies and procedures to improve operations and assist in maintaining compliance and AAAHC accreditation.
• Communicate and work with all departments/external teams to ensure quality service and effective working relationships.
• Abide by all state laws and regulations regarding sanitation, protocols, and safety.
• Demonstrate appropriate delegation of tasks and duties to develop staff and build an environment of collective responsibility and accountability.
• Act as liaison between patients, staff, physicians, and department heads to build a collaborative team environment.
• Participate in the recruitment, employee training, and staff education programs, as needed.

To be considered for this position, take this brief 7-10 minute survey: “https://go.cultureindex.com/p/2WP4Hy2Hs9czXSD” to complete your application.

NOTE: Blank fields (first name, last name, and email address) must be the same information listed on your resume.

*IN ADDITION TO APPLYING DIRECTLY TO THIS POSITION ON LINKEDIN, YOU MAY EXPEDITE PROCESSING OF YOUR APPLICATION BY EMAILING THE FOLLOWING BELOW:

1) COVER LETTER, 2) RESUME, 3) HEADSHOT to: contact @memorialplasticsurgery.com

No phone calls or third-party recruiting agencies.