Director Of Account Management - Northeast - Government Services

Description

The IMA Group is seeking to hire a Director of National Accounts to join our team.

The purpose of the position is to drive revenue growth within the Government Services Division through management of existing accounts and expansion of product volume or selling of new product lines.

This role is to be focused on daily management of mid-size to large accounts within the Government Services Division. This will involve being able to resolve all client related issues, analyze client data, monitor progress to goals and meeting client expectations, and finding key areas of further opportunity with each client through volume growth of the current products, or introducing additional products.

Candidates MUST have experience in government service sales, marketing and/or RFPs.

• Travel required*

The is a full-time, remote position.

We are not accepting candidates from California, Colorado or Washington states, as well as New York City and Chicago, at this time.

This role is expected to:

• Properly maintain records of account updates and activity within the Sugar CRM platform
• Develop and maintain exceptional knowledge of the company’s services and the value delivered.
• Create detailed business plans to facilitate the attainment of goals & quotas.
• Understand all aspects of IMA internal operations so you can resolve issues quickly and with the correct department or person.
• Build key relationships at multiple levels of the clients organization, and introduce and extend those relationships to key stakeholders within the IMA team – operations, executive leadership, client service, etc.
• Cultivate relationships by providing professional support to enhance customer retention.
• Build a portfolio for each client that includes contracts, relationship map, KPIs, SOWs, pricing, and other key details specific to the client.
• Work with operations to make sure we are meeting clients needs and help operations with suggestions on enhancing performance to do so.
• Work with Sales Support to be ready for contract renewals or price increase discussions and involve the necessary stakeholders in those meetings.
• Communicate to internal groups in a timely manner, the outcome of proposals and conveying the expectations set forth.
• Work with manager to determine if sales should be brought in to help close various opportunities.
• Appropriate travel is required to achieve sales goals.
• Work with implementation team to bring in new clients and make sure they are implemented correctly.
• Manage and resolve issues as they present themselves from the client.
• Work with analytics to build specific reports necessary to monitor the progress of KPIs expected for the client.
• Set specific meetings with clients to discuss the potential for new products to be introduced or presented.

Education

• Bachelors degree, required.
• Masters degree, preferred.

Experience

• 3 years of regional or national sales experience calling on top level decision makers, required.
• Industry and product knowledge, required.
• 2-3 years of national account management experience, required.

Benefits

The IMA Group offers a fantastic benefits package which includes Health, Dental and Vision Insurance, Paid Time Off, Paid Holidays, 401k with employer contributions, LTD, Flexible Spending Account, Life Insurance and ADD. We offer a market competitive salary with a flexible schedule and limited weekend hours. Employees will also receive an Annual Performance Review at the end of each calendar year.

EEO

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.