Director, Client Success Jobs

About Us

We are a thriving, medication management solutions company, headquartered in Manhattan, but largely virtually distributed, committed to tackling the $528B suboptimal medication management problem. Patient medication information is often incomplete for healthcare providers and systems – it’s our mission to fill in the gaps. We provide real-time, universal access to accurate medication data for over 265 million patients and high-quality interventions by board certified telepharmacists. Through our solutions, healthcare providers can reduce preventable hospitalizations, avoid readmissions, and ultimately, improve patient outcomes. We’re already used by dozens of hospital systems, with tens of thousands of clinicians and supporting staff using us to care for millions of patients.

Here at Cureatr, we are driven by a core set of values and strive to incorporate them into everything we do. We care deeply about our users, patients, and employees, and we aim to live and operate compassionately. We take pride in creating a diverse, inclusive, and equitable company culture, where our open and honest approach to work fosters innovation and encourages employees to achieve professional and personal growth.

This is a remote, work from home position. Idea candidates will be available to travel to the New York City office, or TBD locations for company meetings 4 times per year.

Position Summary

The Director of Client Success is responsible for cultivating strong relationships with Cureatr customers that result in highly satisfied customers who derive the maximum amount of value from Cureatr products and services, leading to renewal, growth, and expansion. Director of Account Management will be responsible for strategic account planning, client satisfaction management and the presentation of ongoing reporting/outcomes.

Responsibilities

The Director of Client Success will manage a portfolio of Cureatr client programs and relationships. Responsibilities include creating high levels of client satisfaction by exceeding service delivery expectations, proactively addressing client needs, working with the business to resolve issues, and identifying opportunities for Cureatr to expand on the value it delivers to clients. The Director of Client Success will also provide overall direction and leadership for a team of Account Managers

Drive Client Success outcomes with particular focus on

• Developing and maintaining high-trust relationships with executive-level and sponsor-level stakeholders
• Communicating the client’s goals and represent the client’s interests to the organization as well as representing Cureatr to the client and aligning client expectations to company deliverables.
• Serving as a trusted customer advisor and subject matter expert partner with customers on performance improvement initiatives that lead to increasing value derived from Cureatr products.

Pre-sales & Implementation

• Working collaboratively to ensure cross-functional alignment within the business and coordinating all required deliverables across internal organization
• Supporting internal teams as necessary to launch and provide ongoing services to customers, leaning in to fill gaps in manual processes to make things run smoothly
• Providing pre-sales assistance to sales to ensure a seamless transition from Sales to Client Success team.

Program Reporting and Evaluation

• Facilitating regular check-ins, review of customer-facing reporting, and sharing of compelling presentations to Cureatr customers to communicate value customer is deriving from Cureatr products and services.
• Reviewing deliverables (i.e. status documents, performance reports, account plans, etc.) to ensure quality standards and client expectations are met.
• Owning ongoing customer-facing reporting, coordinating requests to Cureatr data and product teams to continuously improve customer-facing reporting to reflect value derived from Cureatr products and services

Leadership

• Encouraging creativity, positivity and empathy in the team culture
• Building a cohesive team that strives for success
• Developing, mentoring and motivating a team of Account Managers

Education and Experience

• 10 years years related experience or equivalent training
• Bachelor degree in Healthcare related field, or

Salary: $135,000 plus full benefits

Why work with us?

Health & Wellness

• Health & wellness reimbursement
• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health

Financial Wellbeing

• Competitive compensation
• 401(k) plus company match

Flexibility and Time Off

• Remote work
• Generous paid time off, including vacation, bereavement, jury duty, sick leave, parental leave and baby bonding leave - (up to 12 weeks paid), disability, holidays and birthday

Community and Personal Development

• Open access to leadership
• Growth opportunities
• Time off to volunteer
• Professional development stipend

Equal Employment Opportunity Policy

Cureatr is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Disclaimer: we are aware of a scam targeting applicants using a cureatrcareers.com email address. Please block and report this sender, as they are not affiliated with Cureatr. If you have any questions, please contact us at [email protected]. Thank you!

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