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Client Success Director Jobs

Client Success Director Jobs
By Equus Software At Dallas, TX, United States
Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.
Meet with clients to understand their Global Mobility program, technology requirements, status, and future strategy
Continuously learn about the product line, new features, benefits, and solutions associated with Equus software products and services
Experience working with existing Global Mobility technology (preferred)
Clearly demonstrable business development experience in an international and fast-paced environment
Ability and flexibility to self-manage, organize, and prioritize meeting multiple deliverables and deadlines in a fast-paced and ever-changing environment
Associate Client Success & It Director
By Privia Health At Rockledge, FL, United States
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust
Project management and large scale operations and technology change efforts, including system upgrades, software implementations, and broader system migrations.
Provide additional value for clients by providing exemplary account management oversight
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Positive attitude toward company, work, clients, management, and team members
Oversee the successful completion of compliance requirements by all needed participants within the portfolio
Associate Director, Client Success Services
By Linnovate Partners At San Francisco, CA, United States
Experience in fund operations or relationship management is a plus
Strong business acumen, good leadership and project management skills
Present sales, revenue and expenses reports and realistic forecasts to the management team
High integrity and accountability for proposing solutions, time management and reporting back to management in a timely manner
Approach clients proactively to establish underlying needs, understand clients and their requirements, and to sell services provided by the firm
Achieve growth, hit sales targets and actively manage sales program
Senior Account Director, Client Success
By Moore At Washington DC-Baltimore Area, United States
Maintain an open issues/resolutions list and work with management to resolve issues.
Alert appropriate senior management when/if the scope of the project begins to deviate from its intended scope or timeline.
5+ years of client services and direct response experience. Nonprofit fundraising knowledge is a plus.
Earn a competitive salary and be eligible for comprehensive health, wellness, and retirement benefits.
Attend all individual channel team meetings with client. Participate with an ear towards knowledge sharing, opportunity identification, and channel integration.
Project manage other ad-hoc projects as needed.
Director, Client Success Jobs
By Cureatr At United States
Developing, mentoring and motivating a team of Account Managers
10 years years related experience or equivalent training
Developing and maintaining high-trust relationships with executive-level and sponsor-level stakeholders
Providing pre-sales assistance to sales to ensure a seamless transition from Sales to Client Success team.
Working collaboratively to ensure cross-functional alignment within the business and coordinating all required deliverables across internal organization
Reviewing deliverables (i.e. status documents, performance reports, account plans, etc.) to ensure quality standards and client expectations are met.
Director - Client Success
By Prolifics At United States
Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc
Manage stakeholder relationships at an account to ensure success of Digital programs
Good exposure to experience technologies / platforms with demonstrable experience of a program leadership role
Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise
Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations
Needs to handle multiple accounts and be responsible to revenue and GM targets
Success Manager Director - Slack
By Salesforce At San Francisco, CA, United States
Consider program management a strength and have experience using joint sponsorship to complete deadlines within a complex organization
12-15+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred
This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence
Experience implementing and supporting large scale technology solutions at Fortune 500 companies
Growth minded, with experience driving expansion in accounts and identifying new opportunities for growth
Bachelor’s Degree, or equivalent years of experience
Director, Client Success Jobs
By Qure.ai At New York, United States
Relationship management: Foster meaningful connections with clients to promote optimal product utilization and satisfaction.
You have excellent communication skills, both written and verbal
You must have 5 years of experience.
The role will have traveling requirements, both domestic and international.
You excel in analytical thinking and problem-solving.
You enjoy learning about technology products.
Director, Client Success Executive (Remote)
By Mitchell International At United States
Demonstrable experience in leading customer relationship management at a global level
Account management experience in BPO / services industry
Serves as the primary management contact and internal client liaison during delivery of GBS services - internal or outsourced.
Drive Service Management and Operational Governance of all GBS services with business owners, own performance scorecards on behalf of GBS.
Lean / Six sigma experience or qualification or equivalent an asset.
Delivery experience in Finance, Procurement, IT and other back/mid office areas
Client Success Director Jobs
By SAPinsider At United States
Deliver end-to-end event sponsorship campaign management for clients including booth selection, branding and promotion, logistics coordination, speaker support, and onsite experience.
Excellent project management and communication skills.
Day to day team management.
Deliver client webinar campaigns including promotional email invitations, website registration marketing, speaker management, webinar execution and lead delivery.
Strong understanding of list development and email campaign management.
Direct user experience with Email Software, Webinar Platforms, HTML, CSS, social media platforms, Google Ad Manager, and marketing analytics.
Director, Client Success - Channel Account Team Lead
By Maven Clinic At United States
8+ years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
Previous experience managing a team of direct reports, with demonstrated excellence in people management, mentoring, hiring, training and onboarding
Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
Experience supporting health benefit programs for employers, payers, or channel partners is preferred
Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within the channel portfolio
Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
Senior Director, Client Success Executive
By Mitchell International At United States
Demonstrable experience in leading customer relationship management at a global level
Account management experience in BPO / services industry
Serves as the primary management contact and internal client liaison during delivery of GBS services - internal or outsourced.
Drive Service Management and Operational Governance of all GBS services with business owners, own performance scorecards on behalf of GBS.
Lean / Six sigma experience or qualification or equivalent an asset.
Delivery experience in Finance, Procurement, IT and other back/mid office areas
Sr. Director, Employee Success
By Talvana At New York, NY, United States

Our mission: to eliminate every barrier to mental health. Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically ...

Director Of Client Success
By Thrive At New York, United States
Proven experience for 3-5 years in a leadership role within a customer success or account management function
Stay up-to-date with industry trends, best practices, and technologies related to customer success and client management
Lead and manage a team of client success managers, coordinators, and support staff
Collaborate with sales and product teams to identify opportunities for product enhancements or new offerings based on customer feedback and needs
Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams
Strong analytical skills, with the ability to leverage data and metrics to drive decision-making and strategy
Director Of Client Success
By Brkthru At United States
Expanding industry knowledge by attending educational workshops and reading professional publications.
5-10 years of experience in sales within the advertising industry
Digital Media or Programmatic Media sales experience highly preferred
Demonstrate exceptional organizational, problem solving, and customer service skills
Curate and maintain a solid pipeline of active and pending business
Source and identify potential customers through networking initiatives, cold-calling, and email communications
Director Client Success (Remote) ($100000.00 - $150000.00 / Year)
By Talentify.io At United States
Generates and interprets client status reports and internal management updates.
Independently manages a portfolio of Matrix client programs and relationships
A chance to work with great people on exciting projects.
Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Assists the overall Business Development team with strategic planning
Director, Client Success Programs (Remote - Us)
By Talentify.io At United States
Other job-related duties and responsibilities may be assigned
Proven success in working within a 100% remote and globally dispersed organization
Experience deploying global programs, working across multiple languages and time zone
High rates of client renewals
Strong cross-sell within existing client base
Build relationships with Sales leadership and Client Success Directors to effectively serve as a Service Center to advance their KPIs.
Senior Director, Client Success
By Ventra Health At United States
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Bachelor’s Degree in business, healthcare management, or related field preferred
At least five years (5) in healthcare, revenue cycle management, or related field
Strong knowledge in RCM, accounting, and/or finance
Client Success Director Jobs
By Cynet Health At Washington DC-Baltimore Area, United States
Work with senior management in new initiatives, and programs, to fuel growth
Bachelor’s degree or equivalency in work experience or education
Review submissions for compliance with facility requirements
Execute and manage referral programs.
Perform other duties and responsibilities as assigned
Nurse or allied health professional sales, staffing, recruiting, or related experience preferred
Client Success Enablement Director (Remote)
By Hinge Health At , $124,600 - $226,300 a year
Drive scalability and efficiency through tools and resources in an environment with many competing demands.
Establish and streamline learning and development areas for the Client Success organization
Problem Solving: Balanced approach to prioritizing and addressing issues or challengesLeverages data and information to make decisions in a timely manner
For this position the individual has the flexibility to work anywhere, within the US
WHAT YOU'LL LOVE ABOUT US
Flexible vacation and paid time off:

Are you an experienced Client Success Director looking for a new challenge? We are looking for a motivated and passionate individual to join our team and help us drive success for our clients. As the Client Success Director, you will be responsible for developing and executing strategies to ensure our clients are achieving their desired outcomes. You will be a key partner in driving customer satisfaction and loyalty, and will work closely with our sales, marketing, and product teams to ensure our clients are receiving the best possible experience. If you are looking for an opportunity to make an impact and be part of a fast-growing team, this is the job for you!

Overview:

A Client Success Director is responsible for managing relationships with clients and ensuring that their needs are met. They are responsible for developing strategies to ensure customer satisfaction and loyalty, and for identifying opportunities to increase customer value.

Detailed Job Description:

The Client Success Director is responsible for managing relationships with clients and ensuring that their needs are met. They will work closely with the sales team to develop strategies to increase customer value and loyalty. They will also be responsible for identifying opportunities to improve customer satisfaction and for providing feedback to the sales team on customer feedback. The Client Success Director will also be responsible for developing and implementing customer service policies and procedures.

What is Client Success Director Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to build and maintain relationships with clients
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Knowledge of customer relationship management (CRM) software
• Ability to manage multiple projects simultaneously

What is Client Success Director Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in customer service, sales, or a related field
• Experience in customer relationship management (CRM) software
• Knowledge of customer service principles and practices

What is Client Success Director Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of sales and marketing principles
• Knowledge of customer segmentation and targeting

What is Client Success Director Job Experience?

• 5+ years of experience in customer service, sales, or a related field
• Experience in customer relationship management (CRM) software
• Experience in developing and implementing customer service policies and procedures

What is Client Success Director Job Responsibilities?

• Develop strategies to increase customer value and loyalty
• Identify opportunities to improve customer satisfaction
• Provide feedback to the sales team on customer feedback
• Develop and implement customer service policies and procedures
• Manage relationships with clients and ensure that their needs are met
• Monitor customer service metrics and provide reports to management
• Respond to customer inquiries and complaints in a timely manner