General Manager Strategy And Operations – Florida

7NOW is the ecommerce division of 7-Eleven, dedicated to revolutionizing convenience e-commerce and delivery across the United States. Our mission is to serve our community by connecting our ecommerce customers with merchant partners, supported by local gig-economy drivers. As part of our integrated approach, Skipcart, which is the last mile delivery business unit of 7-Eleven, plays a crucial role in ensuring swift and efficient deliveries.

Overview

We are seeking an ambitious and results-oriented leader to join our team as the Strategy and Operations Growth General Manager Florida. In this pivotal role, you will take ownership and accountability for all aspects of the business in the Florida region. Your primary focus will be driving top-line growth of order volume, owning the P/L, and maximizing profitability. You will be leading several business units, including 7NOW (7-Eleven's ecommerce marketplace) and Skipcart delivery (white label delivery service). As General Manager, you will collaborate with sales and account management to identify and partner with merchants, oversee both offline and paid marketing efforts, and optimize the marketplace app to attract and retain consumers. Additionally, you will make data-driven decisions on investments made on the consumer, merchant, and driver side. In this role, you will indirectly manage regional sales teams, marketing teams, and driver operations teams, while working closely with product and engineering teams to exponentially grow the business.

Responsibilities:

• Define a clear vision, goals, and strategy to drive growth and achieve targets in the Florida region.
• LOCAL TO FLORIDA OR PREFERRED ORLANDO.
• Utilize strong quantitative analysis skills, including SQL, Excel, and data analysis, to derive actionable insights and support decision-making.
• Align and integrate the Florida region’s growth objectives with the firm's business strategy through strategic planning, data analysis, forecasting, and budgeting.
• Partner with merchant, consumer, driver ops, product, engineering, and analytics teams to establish goals and build strategic programs, influencing and engaging across the company.
• Utilize SQL and Excel mastery to conduct data analysis, identify trends, and provide actionable insights to enhance decision-making and drive business results.
• Apply your exceptional problem-solving abilities to tackle challenges by breaking them down and reaching the most detailed solutions.
• Embrace a bias for action and conduct scrappy tests to validate hypotheses and drive quick and effective solutions.
• Collaborate with Product and Technology teams to identify and implement technology enhancements for better merchant experience and operational efficiency.

Qualifications:

• Exceptional written and verbal communication abilities.
• Excellent relationship-building skills, capable of engaging with senior leadership and managing multiple priorities effectively.
• Strong leadership skills, with the ability to lead and drive cross-functional initiatives in a fast-paced environment.
• Demonstrate a deep understanding of the Florida region, and ideally, have experience living in the area.
• Advanced problem-solving and analytical skills, including proficiency in SQL and Excel.
• 2-4+ years of experience in a top tier consulting firm (McKinsey, Bain, or BCG) and demonstrate relevant expertise in strategy, technology, investment banking, analytics, or similar fields, preferably in high-growth or tech businesses.

Education Qualifications:

• A Master's degree in Business Administration (MBA) or a related field is preferred.
• Bachelor's degree in Business Administration or a relevant discipline.
• Additional professional certifications in strategy, analytics, or relevant areas are advantageous.