Delivery Strategy, Senior Manager

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

As a member of the Delivery Team, the Senior Manager of Delivery Operations will play a critical role in driving continued growth across Wingstop’s system of over 1,700 domestic restaurants. This position is part of a small, agile team that owns the delivery channel, and this role will be responsible for the execution of our delivery platforms including system uptime, training, and development of processes for issue resolution.

WHAT YOU’LL DO

• Analyze processes and procedures to optimize and drive operational efficiency
• Lead cross-functional meetings and drive alignment on objectives with key business partners
• Refine operational procedures, communicate best practices, and develop training, tools, and resources
• Work cross functionally to develop a holistic perspective that considers sales performance, customer insights, unit economics, operations, and other parts of our business to shape our growth strategies
• Assess, prioritize, influence, and communicate delivery channel operational performance to cross functional and senior leadership teams
• Monitor operational performance with a constant focus on efficiency and continuous improvement

WHO YOU ARE

• Strong working knowledge of the delivery service platforms
• Ability to understand business objectives and requirements, organize and interpret data, and deliver insights and recommendations
• At least 5-7 years of experience in the restaurant industry
• MBA or Master’s degree in a Finance, Marketing or STEM is a plus
• Bachelor’s Degree in Finance, Business Administration, Marketing, or STEM is preferred
• Experience managing cross functional and strategic teams/projects
• Proficiency with the Microsoft Office Suite

HUMBLE: You feel there is always opportunity to further your personal and professional growth.

HUNGRY: You have strong leadership skills and are self-starter who is highly self-motivated and goal oriented. You have a thirst for knowledge and excel in a fast-paced, energetic, innovative, and flexible environment. You think about the next step and opportunity to contribute.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.

BENEFITS

FLAVOR PERKS:

• Health savings or flexible spending account options
• Basic life and AD&D insurance provided
• Competitive bonus structure for eligible roles
• Wellness reimbursement program
• Paid maternity and paternity leave
• Pet insurance
• Team member stock purchase plan
• Comprehensive medical, dental, and vision benefits
• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Education Assistance

FUN IS THE BEST FLAVOR:

• Discounted onsite dry cleaning
• Work from home Fridays
• Lunch provided every Tuesday and Thursday in office
• Discounts at Under Armour, FitBit, NFL, and NHL
• Discounted onsite car detailing
• Discount on Wingstop gift cards

• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.