Delivery Operations Senior Manager

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

As a member of the Delivery Team, the Senior Manager of Delivery Operations will play a critical role in driving continued growth across Wingstop’s system of over 1,700 domestic restaurants. This position is part of a small, agile team that owns the delivery channel, and this role will be responsible for the execution of our delivery platforms including system uptime, training, and development of processes for issue resolution.

WHAT YOU’LL DO

• Refine operational procedures, communicate best practices, and develop training, tools, and resources
• Analyze processes and procedures to optimize and drive operational efficiency
• Monitor operational performance with a constant focus on efficiency and continuous improvement
• Lead cross-functional meetings and drive alignment on objectives with key business partners
• Assess, prioritize, influence, and communicate delivery channel operational performance to cross functional and senior leadership teams
• Work cross functionally to develop a holistic perspective that considers sales performance, customer insights, unit economics, operations, and other parts of our business to shape our growth strategies

WHO YOU ARE

• At least 5-7 years of experience in the restaurant industry
• Strong working knowledge of the delivery service platforms
• Bachelor’s Degree in Finance, Business Administration, Marketing, or STEM is preferred
• MBA or Master’s degree in a Finance, Marketing or STEM is a plus
• Proficiency with the Microsoft Office Suite
• Experience managing cross functional and strategic teams/projects
• Ability to understand business objectives and requirements, organize and interpret data, and deliver insights and recommendations

HUMBLE: You feel there is always opportunity to further your personal and professional growth.

HUNGRY: You have strong leadership skills and are self-starter who is highly self-motivated and goal oriented. You have a thirst for knowledge and excel in a fast-paced, energetic, innovative, and flexible environment. You think about the next step and opportunity to contribute.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.

BENEFITS

FLAVOR PERKS:

• Wellness reimbursement program
• Competitive bonus structure for eligible roles
• Unlimited paid time off for exempt employees
• Comprehensive medical, dental, and vision benefits
• Health savings or flexible spending account options
• Education Assistance
• One paid volunteer day of your choice
• Basic life and AD&D insurance provided
• Paid maternity and paternity leave
• Pet insurance
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Team member stock purchase plan

FUN IS THE BEST FLAVOR:

• Discounted onsite car detailing
• Onsite game room and patio
• Discounts at Under Armour, FitBit, NFL, and NHL
• Discount on Wingstop gift cards
• Lunch provided every Tuesday and Thursday in office
• Discounted onsite dry cleaning
• Work from home Fridays

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.