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Senior Customer Engagement Strategy And Operations Manager
Company | ServiceNow |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-30 |
Posted at | 9 months ago |
Company Description
- Develop key metrics and capture and analyse data to continuously improve impact of CTO customer engagement
- Elevating CxO engagement via events, purposeful disruption
- Global travel for key events
- Increase wallet share through curating the right portfolio of Customers, Partners and events CTOs engage with, working with regional sales leaders on which customers they should meet with and when
- Help define how slides and visuals will enhance a narrative or customer story
- Contribute to codification and sharing of best practices
- Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization
- Build a foundation to scale events and speaking opportunities
- Optimize the process for the CTO with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
- Parachute into complex customer situations as liaison for our CTOs when high visibility opportunities are at risk
- Create and execute an events engagement strategy while partnering closely with cross functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought leadership content, internal enablement, media etc) and securing customer led speaking engagements which highlight ServiceNow.
- Become an indispensable thought-partner for CTOs
- Partner closely with senior stakeholders and cross functional teams to develop relevant messaging for each engagement
- Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the CTO has a relationship with, develop nurturing campaigns etc
- Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
- Executive presence, excellent verbal and written communication
- Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- High energy, strong work ethic, disciplined execution skills
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
- 10+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
- Deep experience in interacting with broad spectrum of CxOs w a passion for storytelling, narrative structure and design
- Executive presence, excellent verbal and written communication
- Proficient with Powerpoint, Excel, Tableau, Dynamics, and familiarity with a number of market-leading productivity tools
- Ability to manage change and ambiguity with an action orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Proven capability building and leading high-performing teams, either in a direct or indirect/matrixed capacity
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- High energy, strong work ethic, disciplined execution skills
- Deep expertise in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
- 12+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
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