Data Center Operations Manager

Samsung SDS America is looking for a highly skilled and experienced Data Center Operations Manager to lead a team of talented engineers supporting a brand new state-of-the-art data center at Semiconductor Fab in Taylor, TX. The ideal candidate has technical and managerial experience supporting mid to large enterprise data center environments, and has experience managing or playing a leading role with a team of 10+ direct reports.

We are looking for someone who has a strong technical background in IT infrastructure and is familiar with the latest technologies.

The position will support a data center for a large Samsung manufacturing facility in Taylor, TX that runs 24/7 all year round. To be successful in this role, The Data Center Operations Manager will need experience with Linux, Windows, Oracle Exadata, and storage. Be a team player with coaching experience, be able to coordinate projects and provide management reports, and be available to support the team during incidents and day-to-day work. This is a leadership role that will build trustworthy relationships with various stakeholders, as well as provide management updates and reports.

We are looking for someone who has a good eye on talented engineers, knows how to hire, and enjoys growing the team. Data Center Operations Manager will make sure SLAs are met, create and enforce SOPs, provide team evaluations, review and approve PTO requests, review and approve main changes, participate in multiple meetings, coordinate and ensure success of yearly site-wide maintenance day.

This position will work onsite in Taylor, TX. Due to the nature of the role, it is essential to live within 1 hour driving distance from Taylor, TX.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

• Manage staffing and scheduling for data center operations
• Manage ITSM process (Change / CI / Incident / Patch Management)
• Manage and maintain relationships with vendor and contractor relationships to ensure quality service
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Troubleshoot hardware and software issues related to internal IT if needed
• Help define IT infrastructure strategy, architecture, and processes
• Oversee problem resolution for data center issues, and ensure all issues are addressed in a timely and effective manner
• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor and manage data center performance to ensure service levels are met or exceeded
• Develop and manage budgets for data center operations
• Manage a team of 10 direct reports for daily operations, and new projects
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Develop and implement policies, procedures and standards for the operation, maintenance, and support of 24/7 data center infrastructure
• Train and develop current team members
• Develop the hiring plan, identify jobs skill set, interview candidates, make the hiring decisions
• Identify and implement best practices for data center operations to improve efficiency and effectiveness
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Onboard new team members

Requirements

• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Excellent project management skills and strong ability to prioritize.
• 3+ years of experience managing a team of 5+ direct reports.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Excellent communication skills with the ability to interact with individuals at all levels of the organization.
• Strong critical thinking and decision-making skills.
• Ability to work effectively in a fast-paced and dynamic environment, and follow the company procedures.
• 10+ years of experience working in IT operations in enterprise environment.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Excellent leadership and team management skills.
• 5+ years of experience in data center operations.
• Strong understanding of data center hardware, software, and infrastructure (Windows, Linux, Exadata, and Storage).

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• 401K match and savings plan
• Life insurance
• Flexible spending accounts
• Top-notch medical, dental, vision and prescription coverage
• Parental leave
• Paid Holidays
• Wellness program