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Manager Of Operations - Virtual Center - Dc Warehouse

Company

1537-DC Warehouse
Address , Capitol Heights, 20743, Md
Employment type
Salary
Expires 2023-07-02
Posted at 11 months ago
Job Description
Position Overview
The Manager of Operations - Virtual Center leads the virtual center operations team to ensure inventory is received, stocked and shipments are picked, packed, processed accurately, and shipped in a timely manner. Coordinates and ensures daily deliveries, as needed, are executed. Recommends and implements strategies to maximize capacity, productivity, and efficiency and maintain competitive advantage through continuous improvement. Communicates expectations, assesses leader's and team member's performance, and provides development. Enforces safety and security measures. Team members are required to maintain an availability that meets business needs.
Responsibilities
  • Achieve and maintain a safe work environment that meets and exceeds company guidelines and government regulations such as OSHA.
  • Guide, Direct, and Motivate leaders and team members. Provides guidance and direction, including setting performance expectations and monitors performance.
  • Partner with the Fulfillment Manager to achieve budget requirements and forecast targets for production output, quality, distribution costs, and order turn times (aka SLAs). Monitor UPHs by the department and address shortfalls as appropriate.
  • Manage the tracking and distribution of materials to ensure production inventory is stocked and available. Implement and maintain product handling and storage techniques that prevent product damage.
  • Direct the activities of the Virtual hybrid center management team and their direct reports. Monitor workflows and make hourly adjustments as necessary to maximize output and achieve goals.
  • Coordinate staffing and equipment needs that provide maximum order performance and maximum asset and labor utilization.

  • Off-shift hours and weekends, as necessary.
  • Establish procedures and guidelines across multiple departments.
  • Bachelor's degree or equivalent.
  • 10+ years of relevant experience.
  • Travel: Moderate, 10%-50%.
  • General Computer Skills.
  • Demonstrate considerable judgment in selecting methods.
  • Resolve complex problems with independent action.