Customer Support Specialist - Remote | Wfh

Are you passionate about providing top-notch customer support and working with a company that prioritizes quality and comfort for babies and young children? Look no further than this exciting opportunity to join a fast-growing eCommerce business specializing in buttery soft pajamas, daywear, and nursery essentials made from proprietary Lunaluxe™ bamboo fabric!
We are currently seeking a highly motivated and enthusiastic Customer Support Specialist to join our team. As the primary point of contact for customer inquiries through multiple channels, including email and social media, you will use your excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills to provide knowledgeable answers to customer inquiries while maintaining a positive and professional attitude.
This fully remote position is based in the United States and offers a flexible schedule from Tuesday to Saturday, with hours between 9:00 am to 7:00 pm Eastern time, along with weekly team meetings and monthly All-Hands Company meetings.
In this role, you will have the opportunity to handle a high volume of emails and messages from customers while creating a positive experience and resolving customer problems and concerns to provide the highest level of customer care in the industry. You will also maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
The ideal candidate will possess a high school diploma or equivalent combination of education and experience, along with 1-3 years of customer service experience, strong attention to detail, and proficient computer and typing skills. Basic experience with Google Suite, Gorgias/Zendesk/Shopify, and social media platforms such as Facebook is helpful.
In addition to technical skills, we value soft skills such as a positive attitude, empathy, friendliness, flexibility, problem-solving, teamwork, communication, curiosity, and independence. We work with a sensitive clientele base, and it's essential that our Customer Support Specialists provide friendly, personalized, and compassionate assistance.
We offer a competitive benefits package, including health, dental, and vision insurance, paid time off, sick days, paid holidays, short and long term disability, life insurance, 401(k), employee assistance program, flexible spending accounts, home office stipend, internet stipend, company discount, team building activities, and a company-issued computer.
If you're excited about becoming a raving fan of all things Little Sleepies and communicating effectively about our products and services, apply now to join our dynamic and supportive team!
Employment Type: Full-Time
Salary: $ 17.00 Per Hour