Customer Support Representative, Bilingual - Remote

Customer support team members provide service and assistance to event attendees through phone and email resolution. Our Call Center is open 7 days a week with no overnights. You will be part of a larger team that assists ticket-buyers within North America. This position offers flexible scheduling, monthly bonus incentives, a fun atmosphere and culture, and advancement opportunities within the organization! Want to learn about Live Event Ticketing from the ground up? This is your chance.

Areas of responsibility include:

• As an inbound call center agent you will be responsible for assisting customers with everything from ticket sales to assisting with existing orders.
• Equipment is provided by Etix, although candidates must provide a strong dedicated internet connection and a quiet working environment.
• This position requires heavy computer and phone work.
• Provide professional and prompt service to Etix patrons.

Skills/Experience Required:

• Previous call center experience (minimum 6 months) is required
• Bilingual (Spanish) Required
• The ability to learn quickly, adapt and prioritize in fast-paced environments
• High School Graduate or equivalent is required
• Demonstrated excellent written and verbal communication skills
• Familiarity with Google Suite, Slack, Zoom, and standard CRMs is a plus
• Must be flexible to work weekends and occasional holidays
• The ability to develop and maintain positive working relationships with coworkers
• Must be able to commit to a minimum of 20 hours per week
• Previous remote experience is a plus