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Remote Customer Service Representative | $15.00 An Hour!

Company

Valued Relationships, Inc.
Address , Remote
Employment type FULL_TIME
Salary $15 an hour
Expires 2023-07-21
Posted at 11 months ago
Job Description
Overview:
Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Inside Sales Specialist Engagement will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.

Schedule: 10:00am-6:30pm EST Monday-Friday
Responsibilities:
  • Process new client referrals and enter client information into VRI databases
  • Interact with external and internal customers in a professional, helpful and courteous manner
  • Refer client complaints to appropriate persons
  • Maintain protocol information supplied from reference materials, memos, and training sessions
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Maintain access to, and security of, highly sensitive materials
  • Assist clients with installation of VRI devices
  • Researching client history and using best practices to enroll/retain potential clients
  • Call clients to verify referral information and explain services being offered by referring agency.
  • Maintain project productivity and quality goals
  • Work with management to build and grow a sales-oriented culture
  • Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved
  • Record details of calls and messages
  • Answer client questions using scripted and non-scripted responses
  • Manage incoming phone calls by responding to request and assisting with inquiries
Qualifications:
  • 1-2 years of related professional experience preferred
  • Proficient in managing multiple tasks as the same time
  • Self-motivation and the ability to work independently and with teams
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Ability to work flexible hours and overtime when needed
  • Required High School Diploma or GED
  • Excellent oral and written communication skills