Provider Support Representative: Remote Part-Time (Customer Service Rep)

VIVIO Health is a rapidly growing specialty drug therapy management company. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016. We are looking for Healthcare Provider Support Representatives who are committed to helping VIVIO Health deliver the right therapies to the patients at the right cost.

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact.

Key Responsibilities:

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.
• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices.
• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program.
• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary.
• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers).

• You are tech-savvy and can navigate through technology with ease
• Must be able to work a consecutive 5-hour schedule between 10 am-5 pm PST (1 pm-8 pm EST) Monday- Friday.
• You are bilingual in English and Spanish.
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance.
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program.
• A quiet home-based office environment.
• New team members will need to successfully pass the 90-day review for continued employment.
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a diverse population
• At least one year of customer service/call center experience in a high-volume environment.

Desired Qualifications

• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday