Temporary, Remote Customer Service Representative

NOTE: This role is a temporary role expected to last around 6-9 months, but could be shortened or lengthened based on departmental needs. In addition, there is a possibility this role may or may not lead to a regular non-temporary position in the department after the temporary period has ended.

ABOUT US:

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

JOB SUMMARY:

Navient has immediate openings for our temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

• Work from home on Navient provided computer equipment
• $16.00 per hour plus bonus
• This new role will be a fast-paced, high volume, call center position
• New hire training class starting on Monday, June 19th, 2023

• This temporary position is not eligible for benefits.

REGULAR SCHEDULE:

Monday - Friday 8-5 EST

• Hours subject to change depending on business needs.

MINIMUM REQUIREMENTS:

• Must be able to download an app on a Smartphone or tablet
• Private workspace or home office free of distractions and outside noise
• High School Diploma or G.E.D.
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• High speed internet access (Minimum 10MB upload speed, 100MB download speed)
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Landline phone or cell phone
• Excellent PC and internet navigation skills
• Efficient time management skills
• Excellent written and verbal communication skills
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern

PREFERRED QUALIFICATIONS:

• Proficiency with Microsoft Word, Excel, Outlook, and Internet
• Ability to use analytical skills to interpret and evaluate information
• Ability to thrive in a fast-paced work environment
• Ability to maintain confidentiality of program information
• Ability to read, write, and speak English (Bilingual preferred)
• Strong customer service skills and knowledge of customer service best practices
• Ability to perform mathematical operations such as calculating percentages and working with large numbers
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Residents of the state of New Jersey preferred
• Prior experience in a high-volume call center preferred

Offers of employment are contingent upon a pre-employment background check.