Bilingual Customer Experience Associate (Remote)

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Purpose:

A Bilingual Customer Experience Associate is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.

Why you should apply to be a Bilingual Customer Experience Associate at Consumer Safety Technology:

• Voted Top Workplace in Iowa
• Dental Insurance
• Paid Holidays
• Health Insurance
• Paid Emergency Time Off
• 401K
• And more!
• Pay Rate: $18.25 - $25.00+ per hour
• Permanent work from home position
• Paid Time Off
• All computer equipment provided
• Uncapped earning incentive
• A comprehensive and highly competitive benefits package
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401K
  • Paid Holidays
  • Paid Time Off
  • Paid Emergency Time Off
  • And more!
• Vision Insurance
• Full Time

Key Accountabilities:
1. Effectively manage large amounts of incoming customer interactions.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Provide accurate, valid and complete information by using the right methods/tools.
4. Process customer payments as required.
5. Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.
6. Keep accurate records of customer interactions.
7. Follow communication procedures, guidelines and policies.
8. Ensure customers have the best possible experience.
9. Upsell latest products or services.
10. All other duties as assigned.

Job Requirements:

• Must successfully pass all assessments throughout the training period as well as any ongoing training.
• High School diploma or GED required.
• Open availability to work an 8 hour shift, including nights and some weekends
• Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.
• Fluent in both English and Spanish (written and spoken)
• Escalations experience preferred.
• A strong sense of accountability and work ethic with the ability to manage work independently.
• Excellent oral and written communication skills.
• Strong computer skills
• Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.

Equal Opportunity Employer

It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.