Customer Support Associate (Call Center Representative)

Are you passionate about helping customers? Do you stive every day to go above and beyond? Do you love to multi-task and be busy? If you answered yes to these questions, this job may be for you!
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, and Minnesota, we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:15am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:00am-12:00pm. This is an in-office job, remote work is not an option.
This position is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.
As a Customer Support Associate you will:

• Assist internal customers with various network and software password resets and functionality.
• Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
• Maintain and orders department supplies and equipment.
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.

Qualifications:

• High School diploma or equivalent

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled
PI223249464