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Retail Call Center Associate

Company

Green Bay Packers
Address Green Bay, WI, United States
Employment type FULL_TIME
Salary
Category Spectator Sports
Expires 2023-06-05
Posted at 11 months ago
Job Description
Job Summary


This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.


JobResponsibilities


  • ResponsibleforansweringincomingphonecallsatourCallServiceCenterinaprofessional manner, taking orders over the phone and assisting customers withinquiries.
  • Responsible for processing gift notes,scanningpicksheets,fulfilmentofgiftcardsandotherdutiesasassigned.
  • Responsibleforassistingmanagerandsupervisorswithspecialprojectsasneeded.
  • ResponsibleforbeingknowledgeableabouttheGreenBayPackersandotherLambeau Field businesses, as well as have an awareness of current events of theorganization.
  • Responsible for other duties, such as check-in of new merchandise, picking andpackingorders ifthe phonesbecomeslow.
  • Responsibleforcustomercourtesycallsthroughcall-backsorreferrals.


Qualifications
  • Abletohavegoodcommunicationandorganizationalskills,aswellaslegiblehandwriting.
  • Home game weekends and special events are required workdays.Retail store shiftsmaybenecessaryforassistance.
  • Hours will range from 7:45am to 8:00pm, but may vary due to the Packers gameschedule.
  • Learn how to use Magento and NCR CounterPoint operating systems.Able to becomfortableusingdesignatedcomputerapplications,includingWordandExcel.
  • Ability to interact easily with customers, and work within time limitations duringbusyperiods.
  • AbilitytoworkaspartofateamtoachieveProShopgoals.
  • Position requires flexibility in scheduling. Availability must be at a minimum, 3 daysa week including nights and weekends. Hours could range from 8 hours to 35 hours,dependingon individualavailabilityandourbusinessneeds.
Supervisedby: ProShopManager,AssistantManagers,Coordinators,andSupervisor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.