Customer Success Manager - Remote - India

Customer Success Manager
Remote, India
Entelligence is seeking a Customer Success Manager to support external clients. The successful candidate must be able to work in a cross-functional environment and interact with representatives from Entelligence and the client.
Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption.
RESPONSIBILITIES:

• Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
• Customer Impact:
• Partner with Professional Services team for implementations and extended expertise deployments
• Operate as primary point of contact for multiple product lines supporting the customer journey
• Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
• Partnership:
• Builds and manages the customized product delivery to the customer’s tech environment
• Own customer planning, deployment, account-level reviews, and escalations
• Account Management
• Key account ownership and relationship management for enterprise customers.

JOB REQUIREMENTS:

• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Bonus: Client-focused program management
• Cloud Security
• DevSecOps
• Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas:
• Security Operations
• Network Security
• Bonus: Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
• Professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements

BENEFITS

• Competitive base salary
• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays

Entelligence GLOBAL IT CONSULTANTS.
We help the world’s leading organizations execute their most ambitious IT projects. We are The Partner Without the Problems. Our Same Day Guarantee solves the IT talent gap at lightning-fast speed with experienced and certified consultants. Entelligence is honored to be Certified by Great Place to Work®. Our purpose is to elevate the lives, careers, families, and communities we serve.
Entelligence.com | 616-258-0283 | [email protected]