Customer Success Manager - Insurance

Customer Success Manager
SambaSafety is recognized as one of the Top 100 Tech Companies by Builtin.com and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by , Albuquerque Journal, Sacramento Bee, and . And our employees rate SambaSafety as top-notch, with a rock solid .
Our Mission
Promoting safer communities by reducing risk through data insights.
Our Purpose
Confidence to Act
What You Will Do
Customer Success is SambaSafety’s customer management organization, focused on client retention and growing our current customer base through expansion by delivering exceptional service to SambaSafety’s largest and most strategic customers. We are looking for an Insurance Customer Success Manager to advance their book of business throughout the customer journey by leveraging strong customer relationships and execution of strategy to maximize each customer’s business outcome goals. You need to be curious, empathetic, great listening, and passionate about helping customers succeed.

• Serve as the point of contact, prioritizing and driving resolution on escalated high-priority and urgent customer issues.
• Serve as a trusted advisor and advocating for customers through operational management oversight, technical support, best practices, and domain expertise.
• Promote the understanding of SambaSafety’s services and product offerings to meet customer needs and goals by educating existing customers on feature-functionality of capabilities.
• Discover how customers truly engage with SambaSafety and advance book of business through the customer journey by identifying white space growth and putting a strategic plan in place to capitalize on contract renewal and expansion opportunities.
• Manage customer relationships focused on ensuring high levels of customer satisfaction and retention through developing and/or managing critical customer strategies.
• Effectively and delightfully communicate with customers through phone, email, and on-site visits to drive customer engagement and impact.
• Partner with Implementation Services to ensure successful transitions of new customers as they progress through the customer journey, starting with adoption.
• Present to internal stakeholders on current customer base to highlight progress, solicit feedback, and generate strategy plans for positive impact to book of business.

What You Will Need

• 7-10+ years Insurance industry experience is strongly preferred
• BA/BS Degree in a related discipline or equivalent experience; MBA is a plus
• Customer Success Management experience or customer service leadership experience preferred

Be obsessed with Customers.

• Outstanding collaboration skills and the ability to internally navigate to make progress on key customer impacting initiatives
• Ability to navigate in complex platforms, understand current and future business requirements and translate into understanding of customer needs and opportunities
• Obsession with the customer experience and a consummate champion for the customer
• Can provide examples of creating relationships with key decision makers, resulting in additional growth opportunities

Be Curious.

• Self-directed and motivated; creative initiative-taker who can take a concept and run with it
• Strategic thinker who can operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset
• Ability to apply methodologies in technology and understand business and insurance acumen, quickly
• Understanding or aptitude to learn how our customers work; they are all different, and your interest and ability to find effective ways to improve the relationships, while maximizing economies of scale is critical

Be Ambitious.

• Sense of urgency and the ability to convey that urgency to team and internal stakeholders
• Prefers and yearns for a fast-paced, ever-evolving environment

Be a Leader.

• Positive attitude, energetic personality, and the ability to manage complex internal & external stakeholders
• Strong written, verbal, and presentation skills with proven ability to effectively engage with and present to senior level executives
• Leadership runs through your veins

Benefits And Perks

• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Wellness &Tuition Reimbursement
• Unlimited Paid Time Off and Paid Volunteer Days
• Lots of Samba swag
• Flexible Work Arrangements
• Samba Events including our famous Samba Sprint

Work Location: Fully Flexible / Remote
Compensation: Based on experience. $90k - $120K. 10% bonus potential at target.
Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages, and celebrates a wide array of diversity. We are committed to creating a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity, and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!