Customer Success Manager - Civic

About Placer.ai

Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai’s customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai's A.I.-based SaaS platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100B.

Placer.ai has grown 3x year-over-year for the past 3 years, counting more than 2,400 paying customers across a range of industries, including 2 of the world’s top-10 retailers, 2 of the top-10 CPG firms worldwide, a world’s top hospitality firm, 2 of the world’s top-10 commercial real estate (CRE) firms and 2 of the world’s top multinational asset managers and hedge funds. Placer.ai has just raised $100M for Unicorn ($1B+) valuation in Series C funding.

Summary

Placer.ai is looking for a talented Customer Success Manager with a focus on Civic organizations (municipalities, cities, etc) who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention.

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.

Responsibilities

• Engage actively in client discussions to position the value of our solution
• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources

Requirements

• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• Bachelor's degree
• Deep understanding of the Customer Success function
• Incredible precision, attention to detail, and organization skills
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• 3+ years of customer success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Civic industry experience is required

Advantages

• Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
• Experience with Civic organizations is required

WHY JOIN PLACER.AI?

• Take a central and critical role at Placer.ai
• Excellent benefits
• Competitive salary
• Join a rocketship! We are pioneers of a new market that we are creating
• Fully remote
• Work with, and learn from, top-notch talent

Noteworthy Links To Learn More About Placer

• Placer.ai's data
• Placer.ai in the news
• Placer.ai in a nutshell
• Placer.ai's recent $100M round C funding (unicorn valuation!)
• COVID-19 Economic Recovery Dashboard

Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.