Lead Customer Quality Specialist

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

The Lead Customer Quality Specialist focuses on projects / process improvement to ensure that processes and products are designed with appropriate quality measurement systems. In this role you will minimize risk of poor quality, which will require mastery of a body of theoretical knowledge, developed and strong foundation of Quality systems, and knowledge of relevant technologies.

Responsibilities:
Drive root-cause identification using 5Y analysis
Manage non-conformance
Monitor customer satisfaction
Own preventive and corrective actions
Develop new solutions under guidance and / or in a team setting or based upon precedents in the organizations
Work together with business leadership at SPB and EB level
Specify needs, communicates about project approach and presents outcomes of research done
Deliver products as part of a team
Work on cross functional teams
Lead analytical and design activities using proven technologies and vested approaches and methods.

In addition, you will…

ELIGIBILITY REQUIREMENTS:

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Quality)
Minimum of 3 additional years of experience as a customer liaison
Minimum of 3 years of locomotive / shop operations experience

Demonstrated team player ability
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability

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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.