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Customer Success Associate Jobs

Company

Carson
Address New York, NY, United States
Employment type FULL_TIME
Salary
Expires 2024-01-07
Posted at 10 months ago
Job Description

Customer Success Associate


We’re looking for a Customer Success Associate to join our growing team who can help build and maintain client relationships with providing consistent support and increasing end-user adoption and satisfaction. As a fast growing company we are looking for someone who is a self-starter, organized, and makes a lasting impression on the client.


About Us

Carson has been redefining how apartment buildings operate. We have deployed our service & technology to hundreds of buildings in the past year, and it’s now time for us to elevate this rate of growth. We’re seeking someone entrepreneurial, can hustle and has a keen interest in learning about proptech solutions. This new hire desires a challenge and will thrive working alongside a small team that’s making a big impact on the multifamily industry.


Responsibilities

  • Ensure client retention and end user adoption of Carson’s software and services by establishing relationships with key building contacts such as property managers
  • Maintain and update help desk articles
  • Collaborate with the development team to identify, reproduce, and report bugs until a resolution is found
  • Lead walkthroughs of the Carson software and setup for new clients and end users
  • Assist with onboarding new clients to ensure a smooth transition for both staff and residents
  • Provide support to end users via email and phone and be able to understand and resolve their needs


About You

  • 1-3 years of professional customer service experience
  • Proficient in conversational and written English
  • Comfortable within the tech space and startup environment
  • Ability to take initiative and adapt
  • Based in the NYC area
  • Strong interpersonal skills, multitasking abilities, and organizational skills


Nice to Have

  • Familiarity with Hubspot, G-Suite, Zoom, RingCentral, Sigma or other Business Intelligence Tool
  • Experience working at a startup or SAAS company
  • BS or BA degree from an accredited university
  • Content management knowledge


Benefits and Perks

  • 401K Matching
  • Fun, intimate team that’s level-headed and inclusive where your ideas are welcomed
  • Commuter Benefits
  • Union Square office
  • Equity participation
  • Flexible PTO
  • Health Care and Dental Insurance



Salary Range

$50 to $70k