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Customer Success Analyst Jobs
Company | NielsenIQ |
Address | St Louis, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Market Research |
Expires | 2023-06-29 |
Posted at | 1 year ago |
Company Description
- Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
- Drive strategic thought leadership with customers leveraging NIQ tools and assets
- Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
- Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
- Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
- Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
- Identify opportunities for increased partnership and elevate those opportunities to organizational partners
- Expert level Excel skills (pivot tables, v-lookups)
- Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
- Experience in collaborating on projects and maintaining positive relationships in complex situations
- New grads or 1-2 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
- Experience working with customers preferred
- Strong analytical aptitude and proficiency in a range of software and digital tech
- Bachelor’s degree Required
- Experience in presenting data analysis to stakeholders and decision-makers
- Polished, persuasive communication skills with experience in presentations
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