Customer Success Manager - Las Vegas

Summary:

As we expand our global reach and increase the educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Manager role.

Responsibilites:

• Develop and maintain strong working relationships with Business Product Managers, Technical Product Managers, Support personnel and Innovation and Accountability Specialists.
• Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences and achieve desired outcomes with Age of Learning products and services.
• Act as a strong customer advocate across all areas of the business product, engineering, marketing, sales, and executive leadership.
• Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, engagement data, etc.
• Execute engagement strategies with customers to deepen customer engagement and usage.

Required Qualifications:

• CRM experience
• Ability and willingness to travel 40-50% average and up to 60% during peak, back-to-school period (August - October).
• Excellent written and verbal communication and interpersonal skills.
• Experience implementing (vendor or customer) cloud-based, platform products.
• Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
• Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously.
• This is a remote position, but must live in the Las Vegas area
• Bilingual in Spanish is a plus
• Strong demonstrated service-delivery experience with educational SaaS solutions
• Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions.
• Excellent active listening and communication skills
• 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
• Detail-oriented, with strong organizational skills.

The estimated salary range for a new hire into this position is $85,000 USD to $90,000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

Age of Learning currently provides:

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums

• A 401(k) program with employer match

• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days

• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions