Customer Service Representative -Remote

Customer Call center Agent:

The customer call center agent will perform work in a busy call center environment serving wireless phone service staff and customers. The agent will take calls from customers answering questions or addressing concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to needs or issues and providing helpful solution to meet the current and future needs of the organization.

• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Collaborate with other customer care associates and leadership to improve customer services.
• Review customer’s accounts, providing updates and information about billing, shipping, warranties, or other account related items.
• Guide callers through basic troubleshooting, navigation of company website or using Telrite products or services.
• Take inbound/outbound calls, provide accurate satisfactory answers to questions and concerns.

• Proficient with Microsoft office suite or related software.
• Exceptional interpersonal and rapport building skills
• High speed reliable internet connection (A speed test will be conducted during the interview)
• Great active listening skills
• A quiet and secure work space area
• Excellent verbal and written communication skills.
• Comfortable working in a fast paced atmosphere.
• Ability to work independently.
• Organizational/Detailed oriented skills.

• Passion for delivering great customer service.
• Solid problem solving, troubleshooting skills.
• High school diploma or equivalent
• Ability to multi-task with detail and accuracy.
• 1 or more years of customer experience.
• Knowledge of customer service practices and principles.

Please apply now. Thank you for your interest!

Note that job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations, please. Relocation or sponsorship assistance is not available. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Life Wireless and its affiliates are equal opportunity employers, dedicated to promoting a dynamic, culturally diverse, and drug-free work experience.