Customer Service Representative / Inside Sales

We are looking for a pleasant Customer Service Representative to undertake all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.

Responsibilities

• Process and prepare will-call orders
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Keep office tidy and presentable with all necessary material (pens, forms, paper etc.)
• Process daily invoicing and credits
• Take up other duties as assigned (travel arrangements, appointment schedules etc.)
• Greet guests and welcome them into the office
• Answer all incoming calls and redirect them or keep and distribute messages
• Check, sort and forward e-mails
• Answer questions, address complaints and give suitable information

Requirements

• Excellent knowledge of MS Office (especially Outlook)
• Familiarity with the use office machines (e.g. fax, printer etc.)
• Good organizational and multi-tasking abilities
• Good problem-solving skills
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Fluency in English; Ability to speak Spanish a plus
• Proven experience as customer service representative or relevant position
• Strong communication and people skills

Benefits

• Sick Leave
• Bonuses
• Medical/Health Insurance Plan
• Vacation Leave