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Customer Service Rep(05027) - 12613 Ulmerton Rd
Company | Domino's |
Address | Largo, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-06-20 |
Posted at | 10 months ago |
Customer Service Representative
It's more fun with us!
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
It all starts with you
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Domino's CSR Responsibilities Include: :
- Cash handling
- Food and portion control
- Demonstrating a friendly, positive attitude and great customer service skills
- Taking orders over the phone and in person
- Hygiene and food safety
- Making Domino’s high quality pizzas
- Dealing with customer concerns
- General cleaning duties
- Upselling
- Food preparation
General Job Duties
- Clean equipment and facility approximately daily
- Operate all equipment
- Take inventory and complete associated paperwork
- Stock ingredients from delivery area to storage, work area, walk-in cooler
- Receive and process telephone orders
- Prepare product
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to comprehend and give correct written instructions
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Verbal, writing, and telephone skills to take and process orders
- Must be able to make correct monetary change
- Ability to enter orders using a computer keyboard or touch screen
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
- Sudden changes in temperature in work area and while outside
- Sharp edges and moving mechanical parts
- Fumes from food odors
- Hot surfaces/tools from oven up to 500 degrees or higher
- Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
- In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
- Exposure to cornmeal dust
- Cramped quarters including walk-in cooler
- Talking and hearing on telephone
- Near and mid-range vision for most in-store tasks
- Ability to differentiate between hot and cold surfaces
- Depth perception
- The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Standing
- Most tasks are performed from a standing position
- For short distances for short durations
- Cases are usually lifted from floor and stacked onto shelves up to 72high
- Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
- Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
- Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
- Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
- Trays may also be pulled
- To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
- Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
- Forward bending is also present at the front counter and when stocking ingredients
- Toe room is present, but workers are unable to flex their knees while standing at this station
- Forward bending at the waist is necessary at the pizza assembly station
- Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
- Performed occasionally to stock shelves and to clean low areas
- Reaching is performed continuously; up, down and forward
- Frequently activities require use of one or both hands
- Eye-hand coordination is essential; use of hands is continuous during the day
- Shaping pizza dough requires frequent and forceful use of forearms and wrists
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